Harishkumar Lohar

1. Respond to partner and customer enquiries through email and telephone mostly in German Language.

2. Input customer interactions in "Service Now" CRM application.

3. Go on live working session with customer and troubleshoot, debug the Client side as well as Server side issues.

4. Develop customer relationships through professional, dependable and accurate interactions.

5. Present training modules to customers.

6. Record and manage best practice resolutions for company’s self service knowledge base.

7. Escalate issues as per Service Level Agreement.

8. Extend technical support on software for internal and external clients.

9. Inform client functionality requests or software change requests to development team.

1. Verifying Test Environment.
2. Understanding and Analyzing Test Requirements.
3. Contribution to Test Plan Documentation.
4. Deriving Test Scenarios, Documenting Test Cases and Collecting Test Data for Functional Testing.
5. Creating Test Batches, Executing Test Cases and Reporting Defects.
6. Data Driven Testing with valid and invalid inputs.
7. Tracking Changes, Preparing Reports and Updating Documents.
To understand and translate Requirement Document from English to German.