HARISH KUMAR MANTHRI
NIRMAL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Reliable Experience with 6+ years background in the Core Retail Banking competencies includes service management and adaptability as well as excellent communication and time management skills.
Overview
7
7
years of professional experience
Work History
OFFICER
DEVELOPMENT BANK OF SINGAPORE
ADILABAD
12.2023 - Current
- Perform transactional workflows relevant to the operations of the functional area at a high level of accuracy and efficiency.
- Tasks include record creation, entering, processing, checking and extracting data for reporting purposes and record archiving. These tasks must be performed in accordance with agreed operating procedures.
- Provide information and guidance to internal customers on matters relating to the functional area, ensuring that information supplied is accurate, relevant and resolves the request efficiently.
- Enquiries may be a result of an identified issues or discrepancies, or requests for information for reporting or audit purposes.
- Make effective use of records and data management systems for the purposes of reporting.
Deputy Manager
HDFC BANK LIMITED
NIRMAL
09.2022 - 12.2024
- Monitored daily operations and ensured compliance with company policies and regulations.
- Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
- Coordinated with other departments to ensure smooth functioning of activities.
- Created processes for handling customer complaints effectively.
- Ensure smooth functioning of the branch and follow banking norms.
- Responsible for monitoring business, compliance and operations.
- Responsible for taking decisions that are cost effective and generate revenue.
- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer.
Assistant Manager of Operations
YES BANK LIMITED
JAGITIAL
02.2022 - 08.2024
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Schedules and supervises customer service representatives, head teller, tellers, safety deposit clerk, and financial service managers in daily tasks and operations.
- Assists manager in efforts to reach profit, performance, and customer service goals.
- Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.
- Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable.
- Coordinates communication with branch staff.
- Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.
- Oversees and assists with the preparation of all branch reports for approval by manager.
Cashier, Customer Service & Assistant Manager
ICICI BANK LIMITED
BHAINSA
10.2017 - 06.2021
- Reconciling cash drawer balances at the end of each business day to ensure accuracy.Preparing bank deposits by counting and recording incoming cash deposits and withdrawals into the bank’s electronic accounting system.
- Responsible for answering phones and responding to customer requests regarding their accounts.Reviewing account histories to determine whether there are any problems with the accounts that need to be addressed by other bank employees.
- Maintaining records of customers’ accounts, including deposits, withdrawals, interest payments, fees or other charges assessed against the account.
- Verifying signatures on cheque to ensure that they match the signatures on file for the account holder.
- Answer questions about account types and banking products, such money market accounts, loans and credit cards.Check on the status of customer accounts and track checks and payments.
- Assist banking customers who are victims of fraud, theft or identity theft.Assist customers with replacing lost or stolen credit or debit cards.Assist with address changes.
- Ensured compliance with safety regulations and company policies.Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.Analyzed data from surveys or feedback forms to identify opportunities for improvement.Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.Resolved customer inquiries and complaints requiring management-level escalation.
Education
B.TECH :-Electronics And Communication Engineering
JNTU HYDERABAD
KSHATRIYA COLLEGE OF ENGINEERING06-2014
Skills
- Analytical Problem-Solving Skills
- Documentation Skills
- Critical Thinking Ability
- Excellent verbal and written communication skills
- Excellent math and accounting skills
- Excellent personal and professional leadership skills
- Understanding of banking regulatory matters and procedures for proper operation
- Ability to perform various banking procedures and operations
- Ability to remain professional and composed under pressure
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
OFFICER
DEVELOPMENT BANK OF SINGAPORE
12.2023 - Current
Deputy Manager
HDFC BANK LIMITED
09.2022 - 12.2024
Assistant Manager of Operations
YES BANK LIMITED
02.2022 - 08.2024
Cashier, Customer Service & Assistant Manager
ICICI BANK LIMITED
10.2017 - 06.2021
B.TECH :-Electronics And Communication Engineering
JNTU HYDERABAD
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