Harish Kumar Mugada
Senior Software Specialist
visakhapatnam,Andhra Pradesh
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Over 4 years 8 month of experience in IT enabled services with experience in Senior Software Specialist. Good communication skills and the ability to effectively work with all levels of management.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Software Specialist
INSPIREDGE IT SOLUTIONS
Visakhapatnam
05.2019 - Current
- Pulled the CM reports from ASA tool, Pulled the CMS report from putty, Pulled the hardware reports for the main server & Survivable servers from putty, Logged in to the Voicemail/ Avaya aura Messaging/ Communication Manager Messaging from web browser to find the number of local subscribers/ number of agents, Working on Move/Add/Change/ Disconnect requests as per client requirements, Troubleshooting on UTAS-Break/fix issues like phone and voicemail, Placing an order for new phones, patch cord as per client requirements
- And assigning the tickets to the concerned team if a customer requests on-site support, Working on CMM, MAS and MSS systems, Escalating the tickets to next level if the issue isn't resolved or need any expertise troubleshooting after basic trouble shooting as per Meghan's update, Assigning the Break/Fix and e-MAC request to the appropriate queue/ group, Handled new equipment orders based on the customer's request, Process Knowledge transferred and trained new engineers on e-MAC, Break/Fix requests, Troubleshooting knowledge on Circuit-Packs (TN- Clan, Medpro, IPSI, VAL, Digi line), Media Modules (Analog, Digital, and Integrated, Web), Media-Gateways (G450,G430,G700,G350), Working knowledge on CM/LSP/ESS/AES/SMGR/SM/SBC/AMS/AAMS/Utility, Working knowledge on certificates and experience in renewing certs, Supporting multiple Avaya UC products CM, ESS, LSP, SMGR, SM, SBC, Messaging, AES, Utility servers, Working knowledge on S8300D&E, S8500, S87XX, and S8800 server, Expertise in TN Circuit packs, Media Modules, Gateways, and media gateways (G650 and G350, G430, G450, and G700 series), Have knowledge of MAC requests
- Basic knowledge of VDNs, vectors, and call programming, I do multitask by working on multiple tickets prioritizing them depending on the outage, Tools: Service Now, Connect-wise, SmartPoint/Nectar, Opsramp, and SAL, Maintain healthy communication with customers by sending emails and making calls to ensure they have regular updates, Completed my Avaya ACIS certification with 75%, Have been working on different P1 - P4 issues without any escalation
Education
Master of Technology - Power Electronics
Avanthi Institute of Engineering & Technology
Narsipatnam Road, Makavarapalem, Andhra Pradesh 53 05.2014 - 2017.09
Bachelor of Technology - Electrical, Electronics Engineering
Swarnandhra Engineering College
Narasapuram 09.2009 - 2013.05
Skills
Team work and collaborationundefined
Primary Skills
- Customer oriented approach and target focused with a high degree of perseverance reflected in Understanding customer needs and providing recommendations.
- Effective multitasking capability with a positive attitude in taking up challenges and delivering exemplary results under conditions of pressure.
- Coordinated through project closure.
- Good email writing skills, specific to customer-facing interactions
Permanent Location
Visakhapatnam, Andhra Pradesh
Personal Information
- Date of Birth: 08/08/92
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above furnished details are true and correct to the best of my knowledge and belief.
Certification
Avaya Aura Core Components Implement (ACIS - 7120)
Work Preference
Work Type
Full TimeWork Location
RemoteHybridTimeline
Avaya Aura Core Components Implement (ACIS - 7120)
02-2023
Senior Software Specialist
INSPIREDGE IT SOLUTIONS
05.2019 - Current
Master of Technology - Power Electronics
Avanthi Institute of Engineering & Technology
05.2014 - 2017.09
Bachelor of Technology - Electrical, Electronics Engineering
Swarnandhra Engineering College
09.2009 - 2013.05
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