Dedicated and focused Project Management Specialist with over 7+ years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
8
8
years of professional experience
Work History
Problem Manager
Quess Corp
Bangalore
12.2022 - 09.2023
Identified, documented and tracked incidents, problems and requests.
Analyzed incident data to identify trends and root cause of problems.
Developed and implemented problem management processes and procedures.
Provided technical support for the resolution of complex problems.
Collaborated with teams across the organization to ensure timely resolution of issues.
Conducted post-resolution reviews to analyze effectiveness of solutions.
Monitored system performance to anticipate potential issues before they occur.
Coordinated with vendors on the resolution of software or hardware related problems.
Created detailed reports summarizing findings from problem investigations.
Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
Major Incident Manager
Infinite Computer Solutions
Hyderabad
09.2021 - 12.2022
Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process.
Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences.
Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
Identified improvement opportunities within the Incident Management process and worked with teams to implement changes.
Provided guidance on best practices for handling complex incidents and escalating issues as appropriate.
Assisted in developing training programs for staff on how to respond effectively when dealing with major incidents.
Performed post mortem analysis of major incidents, identifying areas of improvement and recommending corrective actions.
Documented all major incidents, including details such as timeline, key players involved, root cause analysis.
Prepared reports summarizing data on major incidents and presented them at regular meetings with senior management.
Acted as an escalation point for unresolved or difficult major incidents.
Created playbooks outlining procedures for responding to different types of major incidents.
Critical Incident Manager
Glenmark Pharmaceuticals
Hyderabad
03.2020 - 09.2021
Organized crisis management teams to coordinate response activities during critical incidents.
Conducted post-incident reviews to analyze the effectiveness of the incident response plan.
Provided guidance and direction on responding to potential threats or incidents.
Coordinated with other departments in order to ensure an effective emergency response plan was in place.
Established procedures for responding quickly and appropriately to any type of threat or incident.
Worked closely with local law enforcement agencies to ensure compliance with applicable laws and regulations.
Analyzed data from various sources in order to identify potential threats or vulnerabilities.
Created communication plans for informing stakeholders about critical incidents in a timely manner.
Responded promptly and efficiently to all types of emergencies, including natural disasters, pandemics, terrorism.
Facilitated training sessions for personnel on how to respond effectively during a critical incident.
Incident Manager
Aristo
Hyderabad
05.2018 - 02.2020
Identified potential risks and created plans to mitigate them.
Developed, implemented, and maintained incident management policies and procedures.
Coordinated with stakeholders to ensure timely resolution of incidents.
Provided guidance on response strategies for critical incidents.
Maintained an up-to-date inventory of IT systems and services.
Conducted post-incident reviews to assess effectiveness of incident management processes.
Monitored system performance metrics to identify trends or anomalies.
Assisted in developing communication plans for major incidents.
Performed root cause analysis to determine underlying causes of incidents.
SME Team Leader
Concentrix
Visakhapatnam
11.2016 - 07.2017
Developed and implemented strategies to improve team performance.
Conducted regular meetings with the SME team to review progress and address any issues.
Provided guidance on complex projects, ensuring tasks were completed accurately and efficiently.
Motivated and coached team members to reach goals, providing constructive feedback.
Monitored daily activities of the SME team, ensuring all necessary tasks were completed in a timely manner.
Assisted in resolving conflicts between team members and provided support when needed.
Identified areas for improvement within the SME team and developed action plans to address them.
Ensured that all staff adhered to company policies and procedures while performing their duties.
Created reports summarizing key metrics such as productivity levels, customer satisfaction ratings.
Collaborated with other departments to ensure successful completion of cross-functional projects.
Analyzed data from various sources to identify trends and develop solutions for improving efficiency.
Project Coordinator
Blue Frog
Visakhapatnam
08.2015 - 06.2016
Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
Performed regular reviews of project documentation and communicated results with relevant personnel.
Collaborated with senior leadership on strategic planning initiatives related to future projects.
Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
Senior System Engineer at Quess IT Staffing (A Division of Quess Corp Ltd) || Client VonageSenior System Engineer at Quess IT Staffing (A Division of Quess Corp Ltd) || Client Vonage