Summary
Overview
Work History
Education
Skills
Timeline
Generic
Harish Kumar Peluri

Harish Kumar Peluri

Visakhapatnam

Summary

Dedicated and focused Project Management Specialist with over 7+ years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Overview

8
8
years of professional experience

Work History

Problem Manager

Quess Corp
Bangalore
12.2022 - 09.2023
  • Identified, documented and tracked incidents, problems and requests.
  • Analyzed incident data to identify trends and root cause of problems.
  • Developed and implemented problem management processes and procedures.
  • Provided technical support for the resolution of complex problems.
  • Collaborated with teams across the organization to ensure timely resolution of issues.
  • Conducted post-resolution reviews to analyze effectiveness of solutions.
  • Monitored system performance to anticipate potential issues before they occur.
  • Coordinated with vendors on the resolution of software or hardware related problems.
  • Created detailed reports summarizing findings from problem investigations.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.

Major Incident Manager

Infinite Computer Solutions
Hyderabad
09.2021 - 12.2022
  • Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process.
  • Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences.
  • Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
  • Identified improvement opportunities within the Incident Management process and worked with teams to implement changes.
  • Provided guidance on best practices for handling complex incidents and escalating issues as appropriate.
  • Assisted in developing training programs for staff on how to respond effectively when dealing with major incidents.
  • Performed post mortem analysis of major incidents, identifying areas of improvement and recommending corrective actions.
  • Documented all major incidents, including details such as timeline, key players involved, root cause analysis.
  • Prepared reports summarizing data on major incidents and presented them at regular meetings with senior management.
  • Acted as an escalation point for unresolved or difficult major incidents.
  • Created playbooks outlining procedures for responding to different types of major incidents.

Critical Incident Manager

Glenmark Pharmaceuticals
Hyderabad
03.2020 - 09.2021
  • Organized crisis management teams to coordinate response activities during critical incidents.
  • Conducted post-incident reviews to analyze the effectiveness of the incident response plan.
  • Provided guidance and direction on responding to potential threats or incidents.
  • Coordinated with other departments in order to ensure an effective emergency response plan was in place.
  • Established procedures for responding quickly and appropriately to any type of threat or incident.
  • Worked closely with local law enforcement agencies to ensure compliance with applicable laws and regulations.
  • Analyzed data from various sources in order to identify potential threats or vulnerabilities.
  • Created communication plans for informing stakeholders about critical incidents in a timely manner.
  • Responded promptly and efficiently to all types of emergencies, including natural disasters, pandemics, terrorism.
  • Facilitated training sessions for personnel on how to respond effectively during a critical incident.

Incident Manager

Aristo
Hyderabad
05.2018 - 02.2020
  • Identified potential risks and created plans to mitigate them.
  • Developed, implemented, and maintained incident management policies and procedures.
  • Coordinated with stakeholders to ensure timely resolution of incidents.
  • Provided guidance on response strategies for critical incidents.
  • Maintained an up-to-date inventory of IT systems and services.
  • Conducted post-incident reviews to assess effectiveness of incident management processes.
  • Monitored system performance metrics to identify trends or anomalies.
  • Assisted in developing communication plans for major incidents.
  • Performed root cause analysis to determine underlying causes of incidents.

SME Team Leader

Concentrix
Visakhapatnam
11.2016 - 07.2017
  • Developed and implemented strategies to improve team performance.
  • Conducted regular meetings with the SME team to review progress and address any issues.
  • Provided guidance on complex projects, ensuring tasks were completed accurately and efficiently.
  • Motivated and coached team members to reach goals, providing constructive feedback.
  • Monitored daily activities of the SME team, ensuring all necessary tasks were completed in a timely manner.
  • Assisted in resolving conflicts between team members and provided support when needed.
  • Identified areas for improvement within the SME team and developed action plans to address them.
  • Ensured that all staff adhered to company policies and procedures while performing their duties.
  • Created reports summarizing key metrics such as productivity levels, customer satisfaction ratings.
  • Collaborated with other departments to ensure successful completion of cross-functional projects.
  • Analyzed data from various sources to identify trends and develop solutions for improving efficiency.

Project Coordinator

Blue Frog
Visakhapatnam
08.2015 - 06.2016
  • Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
  • Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Collaborated with senior leadership on strategic planning initiatives related to future projects.
  • Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
  • Drafted presentations outlining the current state of specific projects for review by senior managers.
  • Managed communication channels between various teams involved in the execution of complex projects.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.

Education

Bachelor of Science - Hotel Management

B.Sc
Imperial College
04-2015

Skills

  • Systems implementation
  • Project tracking
  • Technical Support
  • Risk Management
  • Data Analysis
  • Root Cause Analysis
  • Document Management
  • Strategic Planning
  • Project development
  • Workforce training

Timeline

Problem Manager

Quess Corp
12.2022 - 09.2023

Major Incident Manager

Infinite Computer Solutions
09.2021 - 12.2022

Critical Incident Manager

Glenmark Pharmaceuticals
03.2020 - 09.2021

Incident Manager

Aristo
05.2018 - 02.2020

SME Team Leader

Concentrix
11.2016 - 07.2017

Project Coordinator

Blue Frog
08.2015 - 06.2016

Bachelor of Science - Hotel Management

B.Sc
Harish Kumar Peluri