Harish Kumar Peluri
Visakhapatnam
Summary
Dedicated and focused Project Management Specialist with over 7+ years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
8
8
years of professional experience
Work History
Problem Manager
Quess Corp
Bangalore
12.2022 - 09.2023
- Identified, documented and tracked incidents, problems and requests.
- Analyzed incident data to identify trends and root cause of problems.
- Developed and implemented problem management processes and procedures.
- Provided technical support for the resolution of complex problems.
- Collaborated with teams across the organization to ensure timely resolution of issues.
- Conducted post-resolution reviews to analyze effectiveness of solutions.
- Monitored system performance to anticipate potential issues before they occur.
- Coordinated with vendors on the resolution of software or hardware related problems.
- Created detailed reports summarizing findings from problem investigations.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
Major Incident Manager
Infinite Computer Solutions
Hyderabad
09.2021 - 12.2022
- Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process.
- Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences.
- Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
- Identified improvement opportunities within the Incident Management process and worked with teams to implement changes.
- Provided guidance on best practices for handling complex incidents and escalating issues as appropriate.
- Assisted in developing training programs for staff on how to respond effectively when dealing with major incidents.
- Performed post mortem analysis of major incidents, identifying areas of improvement and recommending corrective actions.
- Documented all major incidents, including details such as timeline, key players involved, root cause analysis.
- Prepared reports summarizing data on major incidents and presented them at regular meetings with senior management.
- Acted as an escalation point for unresolved or difficult major incidents.
- Created playbooks outlining procedures for responding to different types of major incidents.
Critical Incident Manager
Glenmark Pharmaceuticals
Hyderabad
03.2020 - 09.2021
- Organized crisis management teams to coordinate response activities during critical incidents.
- Conducted post-incident reviews to analyze the effectiveness of the incident response plan.
- Provided guidance and direction on responding to potential threats or incidents.
- Coordinated with other departments in order to ensure an effective emergency response plan was in place.
- Established procedures for responding quickly and appropriately to any type of threat or incident.
- Worked closely with local law enforcement agencies to ensure compliance with applicable laws and regulations.
- Analyzed data from various sources in order to identify potential threats or vulnerabilities.
- Created communication plans for informing stakeholders about critical incidents in a timely manner.
- Responded promptly and efficiently to all types of emergencies, including natural disasters, pandemics, terrorism.
- Facilitated training sessions for personnel on how to respond effectively during a critical incident.
Incident Manager
Aristo
Hyderabad
05.2018 - 02.2020
- Identified potential risks and created plans to mitigate them.
- Developed, implemented, and maintained incident management policies and procedures.
- Coordinated with stakeholders to ensure timely resolution of incidents.
- Provided guidance on response strategies for critical incidents.
- Maintained an up-to-date inventory of IT systems and services.
- Conducted post-incident reviews to assess effectiveness of incident management processes.
- Monitored system performance metrics to identify trends or anomalies.
- Assisted in developing communication plans for major incidents.
- Performed root cause analysis to determine underlying causes of incidents.
SME Team Leader
Concentrix
Visakhapatnam
11.2016 - 07.2017
- Developed and implemented strategies to improve team performance.
- Conducted regular meetings with the SME team to review progress and address any issues.
- Provided guidance on complex projects, ensuring tasks were completed accurately and efficiently.
- Motivated and coached team members to reach goals, providing constructive feedback.
- Monitored daily activities of the SME team, ensuring all necessary tasks were completed in a timely manner.
- Assisted in resolving conflicts between team members and provided support when needed.
- Identified areas for improvement within the SME team and developed action plans to address them.
- Ensured that all staff adhered to company policies and procedures while performing their duties.
- Created reports summarizing key metrics such as productivity levels, customer satisfaction ratings.
- Collaborated with other departments to ensure successful completion of cross-functional projects.
- Analyzed data from various sources to identify trends and develop solutions for improving efficiency.
Project Coordinator
Blue Frog
Visakhapatnam
08.2015 - 06.2016
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
Education
Bachelor of Science - Hotel Management
B.Sc
Imperial College04-2015
Skills
- Systems implementation
- Project tracking
- Technical Support
- Risk Management
- Data Analysis
- Root Cause Analysis
- Document Management
- Strategic Planning
- Project development
- Workforce training
Timeline
Problem Manager
Quess Corp
12.2022 - 09.2023
Major Incident Manager
Infinite Computer Solutions
09.2021 - 12.2022
Critical Incident Manager
Glenmark Pharmaceuticals
03.2020 - 09.2021
Incident Manager
Aristo
05.2018 - 02.2020
SME Team Leader
Concentrix
11.2016 - 07.2017
Project Coordinator
Blue Frog
08.2015 - 06.2016
Bachelor of Science - Hotel Management
B.Sc
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