Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Timeline
Generic

Harish Kumar Reddy Mummadi

Hyderabad

Summary

HR Specialist with 8 years of experience in human resources and talent management. Expert in developing and executing HR strategies, policies, and procedures to ensure compliance and foster a positive work environment. Proficient in workforce planning, recruitment, onboarding, and performance management.

Overview

9
9
years of professional experience

Work History

HR Specialist

Esolvit, Inc.
Hyderabad
06.2023 - Current
  • Develop and execute the HR strategy aligned with the goals and values
  • Establish HR policies, procedures, and practices to ensure legal compliance and promote a positive work environment
  • Conduct workforce planning and anticipate future talent needs to support business growth
  • Create and implement effective recruitment strategies to attract top talent
  • Develop job descriptions and specifications for different roles
  • Conduct interviews, assess candidates, and make hiring recommendations
  • Implement onboarding programs to ensure smooth integration of new hires
  • Develop performance management systems to set clear goals and expectations for employees
  • Design and implement performance appraisal processes and provide feedback and coaching to employees
  • Identify and address performance issues and develop improvement plans when necessary
  • Conduct salary benchmarking and create salary structures
  • Handle benefits administration, such as health insurance, retirement plans, and employee perks
  • Design and implement initiatives to enhance employee engagement and promote a positive work culture
  • Create and deliver training and development programs to support employee growth
  • Handle employee relations and address conflicts or grievances
  • Establish HR systems and processes, including HRIS (Human Resources Information System), time tracking, and attendance management
  • Ensure compliance with employment laws and regulations
  • Maintain employee records and manage HR-related documentation
  • Collaborate with leadership to define the organizational structure and roles
  • Identify opportunities for organizational improvement and implement change management initiatives
  • Support organizational culture development and reinforce company values
  • Handle employee contracts, offer letters, and other legal documents
  • Manage employee data privacy and confidentiality.

MHLS HR Specialist

Amazon
Hyderabad
08.2020 - 06.2023
  • Handled queries through phone and cases regarding policies and programs, including benefits, financial benefits, attendance, payroll, etc.
  • Managed escalations in the form of cases/tickets from Frontline.
  • Additionally, liaised with the concerned team for end-to-end resolution.
  • Worked with HR4HR employees to address their issues and concerns.
  • Deep dived to update the broken process and policy updating.
  • Developed and implemented specialized procedures for customer service operations.
  • Generated reports to track performance metrics of team members.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for customers in resolving complex issues.
  • Created training materials for new hires on the company's procedures and policies.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Analyzed data from customer surveys to identify trends in customer behavior.
  • Collaborated with marketing teams to develop promotional campaigns.
  • Participated in ongoing training and compliance activities.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Implemented strategies to take advantage of new opportunities.
  • Analyzed key performance indicators to identify effective strategies.

ERC Team Manager (A)

Amazon
Hyderabad
06.2022 - 11.2022
  • Handling a team of 15+ associates, responsible for overall direction, management, coordination and evaluation of the team
  • Conducting one-on-ones on a regular basis to coach, mentor, and develop associates by improving their skills, knowledge, and ability to deliver results.
  • Performing regular audits of the team members and providing coaching for improvement.
  • Monitoring real-time performance and providing necessary coaching.
  • Driving process improvements to enhance the operational efficiency of the site.
  • Achieving objectives and performance goals in line with the network-wide vision.
  • Managing escalations, providing root cause analysis, and recommendations for mitigation.
  • Developed and implemented team-building strategies to promote collaboration and cohesion.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
  • Resolved conflicts between team members in a timely manner to maintain harmony within the team.
  • Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.

CRC Team Manager (A)

Amazon
Bangalore
01.2022 - 06.2022
  • Handling a team of 50+ associates, responsible for overall direction, management, coordination and evaluation of the team
  • Conducting one-on-ones on a regular basis to coach, mentor and develop associates by improving their skills, knowledge and ability to deliver results
  • Managing escalations, ensuring a Great Customer Experience exhibiting Customer Obsession
  • Developed and implemented team-building strategies to promote collaboration and cohesion.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Performing regular audits of the team members and providing coaching for improvement.

ERC Sr. Associate

Amazon
Bangalore
03.2019 - 08.2020
  • Managed the end-to-end employee lifecycle, including Attendance Management, Payroll Management, Benefits, Leave Management, Transfers, Conversions, Employee Grievances, and Exit Process mainly for Business units based in North America.
  • Handled tickets and calls for ERC blend team.
  • Developed and maintained close working relationships with clients to ensure accurate and timely completion of tasks.
  • Reviewed, analyzed and interpreted financial statements for clients in accordance with Generally Accepted Accounting Principles.
  • Prepared detailed reports on client activities, including budgeting, forecasting, and variance analysis.

NA Devices & Digital Technical Support

Amazon
Hyderabad
08.2015 - 02.2019
  • NA Devices & Digital Technical Support: Aug 2015 - Jan 2017
  • Handled issues relating to all Amazon devices and their feature set.
  • Additionally, supported on updates and technical glitches by analyzing the weekly data of the customer connects.
  • Served as an Acting Team Leader to maintain team metrics and topped the score charts, building and leading positive competition between teams.
  • Selected as a Subject Matter Expert (SME) and Department specific trainer for 25 batches which included E-mails, Chats, and Phones Device for US.
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided technical support to customers over the phone and via email.
  • Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
  • Diagnosed and troubleshot computer problems for customers by using remote access tools.
  • Coordinated with other departments within the organization in order to resolve complex issues quickly.
  • Analyzed usage statistics in order to identify any recurring problems that may require further investigation.

Education

Bachelor -

Guru Nanak Engineering College
Hyderabad
01.2016

Sri Chaitanya Junior College

Board of Secondary, S.S.C -

Sri Vishwashanthi High School

Skills

  • Attention To Detail
  • Verbal Communication
  • Process Improvements
  • Time Management
  • Problem Solving
  • Analytical Skills
  • Servicenow
  • Workday
  • Enterprise Hr Systems
  • Hr Experience
  • Payroll Management
  • Knowledge of Finance
  • Networking Skills
  • Electrical Rule Check
  • Auditing Skills
  • Mentoring
  • Coordination Skills
  • Success Driven Person
  • Business Efficiency
  • Customer Experience
  • Root Cause Analysis
  • Business Process Improvement
  • Knowledge of Blood Donations
  • Metrics
  • Technical Support
  • Microsoft Excel
  • Microsoft Office
  • Microsoft PowerPoint
  • Automated Data Processing (ADP)
  • ICIMS
  • Microsoft Word
  • People Soft

Websites

Personal Information

  • Title: HR Shared Services Manager
  • Date of Birth: 12/19/1993
  • Nationality: Indian

Languages

Telugu
First Language
Hindi
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1

Timeline

HR Specialist

Esolvit, Inc.
06.2023 - Current

ERC Team Manager (A)

Amazon
06.2022 - 11.2022

CRC Team Manager (A)

Amazon
01.2022 - 06.2022

MHLS HR Specialist

Amazon
08.2020 - 06.2023

ERC Sr. Associate

Amazon
03.2019 - 08.2020

NA Devices & Digital Technical Support

Amazon
08.2015 - 02.2019

Bachelor -

Guru Nanak Engineering College

Sri Chaitanya Junior College

Board of Secondary, S.S.C -

Sri Vishwashanthi High School

Similar Profiles

CREATE PROFILE
Harish Kumar Reddy Mummadi