Consistently drove business loan sales growth across 11 branches by leading a high-performing team of 5 Relationship Officers, achieving over ₹10 Cr in disbursements within 10 months, surpassing targets.
Streamlined end-to-end loan processing by optimizing lead generation, query resolution, and seamless coordination with credit and operations teams, ensuring efficient digital (DLP) and physical file processing.
Assessed customer eligibility through in-depth financial analysis (banking history, turnover, income statements), while strategically cross-selling other financial products to enhance revenue opportunities.
Leveraged CRM software, MS Excel, MS Word, Power BI, etc. To track sales pipelines, automate follow-ups, and analyze customer data, improving conversion rates by 15%, and team productivity.
Led and mentored a team of five Relationship Officers, fostering collaboration and optimizing workflows to consistently exceed sales targets while elevating customer experience and satisfaction.
Business Development Intern
Quantel.in
04.2023 - 06.2023
Proficient in market research and analysis, utilizing AI tools and data-driven insights to identify potential business opportunities and adept at identifying potential opportunities that align with market trends.
Demonstrated ability to generate leads and convert them into sales through effective communication, persuasive techniques and leveraging a deep understanding of customer needs and preferences.
Digital Marketing Intern
Carrier Domain
08.2022 - 10.2022
Increased 20% traffic to Organization's website using various tools like Google analytics and SEMrush.
Managed and grew company's Instagram account and other platforms, increasing engagement by 15%.
Implemented Search Engine optimization for content optimization that attracted traffic to the site.
Software Development Intern
Wipro Technologies
01.2020 - 06.2020
To offer a decentralized e-commerce application for Cryptocurrency transactions between users.
Providing a user-friendly online platform for Ethereum trading account registration and management.
Integrating smart contract capabilities for automated and transparent cryptocurrency transactions.
Prioritizing top-notch security measures to protect users' funds and information on the application.
Deployed the app on Wipro's Private blockchain network for encrypted private communication.
Education
MBA -
Indian Institute of Management Sirmaur
Sirmaur
03-2024
Skills
MS Office
Python
RStudio
Tableau
Power BI
Canva
Projects
Customer churn prediction using R, IIM Sirmaur, 06/23 -09/23
Developed and evaluated various machine learning models to predict customer churn rates using descriptive and predictive analytics methodologies, with the help of the R programming language
Select the best model based on its accuracy, which businesses can use to identify at-risk customers
Developed and evaluated various ML models to predict credit card purchase likelihood using Python
Used market basket analysis techniques to identify products that are frequently purchased together using credit cards, which can be bundled together and used in recommendations to increase sales
Select the best models based on the accuracy of various machine learning models, which can be used by businesses to identify and target potential customers, and increase their credit card sales in the future
Certification
Lean Six Sigma Green Belt, Grant Thornton, 2022
Foundations of Digital Marketing and E-commerce, Google, 2022
Active member, Fine Arts Club, NIT, Kurukshetra, Coordinated and managed Confluence (cultural festival of National Institute of Technology, Kurukshetra) for three straight years from 2017 to 2019.
Member, Anamika Society, NIT, Kurukshetra, Coordinated and oversaw Utkarsh (Hindi Literature festival of National Institute of Technology, Kurukshetra) for three consecutive years from 2017 to 2019.
Extracurricular Activities
Secured 1st rank in the Best Out of Waste competition organized by the Fine Arts Club (FAM), NIT Kurukshetra, 2019
Ranked 2nd in the Pot Painting Competition organized by the Fine Arts Club (FAM), NIT Kurukshetra, in 2019
Did trekking (Kedar Kantha Trek, Naag Tibba Trek, and Bhramtal Trek) and river rafting (Manali and Rishikesh)