HARISH POOSALA
Hyderabad,TG
Summary
Dynamic Cluster Manager with a proven track record at DCB Bank, excelling in team leadership and strategic sales. Expert in investment banking and customer service, driving a 20% increase in liabilities. Skilled in fostering client relationships and enhancing service delivery, leveraging both operational management and quality management to achieve business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cluster Manager
DCB Bank
09.2023 - Current
- Lead, mentor, and manage a team of relationship managers and other staff across multiple locations or shifts (potentially in different global time zones, e.g., Australia, US, UK) to achieve performance objectives and revenue targets.
- Develop and implement strategic sales plans to grow the retail banking business within the cluster, focusing on increasing liabilities (account balances), inward remittances, and cross-selling various banking and wealth products (insurance, forex, loans, etc.
- Enhance engagement with High Net Worth Individual (HNI) and other NRI customers, ensuring high-quality service delivery and prompt complaint resolution. The role involves managing client portfolios and fostering long-term relationships.
NR Relationship Manager
Kotak Mahindra Bank
03.2022 - 09.2023
- Act as a dedicated relationship officer for a portfolio of high-value NRI clients, providing personalized financial advice and service.
- Drive business growth by cross-selling various banking products and services, including liabilities (savings/current accounts), assets (loans), trade/forex services, insurance, and wealth management/investments.
- Ensure seamless and efficient service delivery, assisting clients with complex banking transactions, documentation (e.g., NRE/NRO accounts setup), and general operational queries. Maintain an in-depth understanding of the global financial markets and specific regulatory environments that affect non-resident clients.
VIRTUAL NRI RELATIONSHIP MANAGER
Axis Bank
03.2020 - 12.2021
- Serve as the sole point of contact for a portfolio of high-value NRI clients located globally, maintaining relationships entirely virtually. Utilize digital platforms to cross-sell various banking products—including NRI accounts (NRE/NRO/FCNR), mutual funds, insurance, and loan products—and maximize inward remittances.
- Implement a proactive digital outreach strategy to keep clients informed about market changes, new product offerings, and regulatory updates relevant to their investments.
Personal Banker
HDFC Bank
06.2018 - 03.2020
- Managed customer accounts, ensuring compliance with banking regulations and policies.
- Assisted clients in selecting financial products tailored to individual needs and goals.
- Conducted thorough financial assessments to identify opportunities for account growth.
- Streamlined account opening processes, enhancing customer experience and reducing wait times.
BRANCH ACQUISITION MANAGER
IndusInd Bank
07.2016 - 06.2018
- Developed and implemented acquisition strategies to enhance client onboarding processes.
- Analyzed market trends to identify potential acquisition opportunities and improve competitive positioning.
- Collaborated with cross-functional teams to streamline operational workflows in the acquisition process.
- Managed relationships with stakeholders to ensure alignment on strategic objectives and targets.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
Hyderabad, India03-2014
Skills
- Investment Banking
- Team Management
- Escalations Management
- KYC Verification
- Operations Management
- Quality Management
- Sales
- Customer Service
Certification
Financial Analysis Prodegree
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Timeline
Cluster Manager
DCB Bank
09.2023 - Current
NR Relationship Manager
Kotak Mahindra Bank
03.2022 - 09.2023
VIRTUAL NRI RELATIONSHIP MANAGER
Axis Bank
03.2020 - 12.2021
Personal Banker
HDFC Bank
06.2018 - 03.2020
BRANCH ACQUISITION MANAGER
IndusInd Bank
07.2016 - 06.2018
Bachelor of Technology - Electrical, Electronics And Communications Engineering
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD