Harishram Koteswara Rao Pattipati
IT Support Team Lead
Hyderabad,TG
Summary
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
IT Support TeamLead
Simplify Wellness India Pvt Ltd.
Hyderabad, Telangana
10.2020 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with [department or management] to achieve [result].
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Served customers and followed outlined steps of service.
- Oversaw daily operations to ensure high levels of productivity.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Improved operations through consistent hard work and dedication.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with [Type] customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
IT Support Team Lead
Quess corp Limited
Hyderabad, Telangana
08.2019 - 08.2020
- Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.
- Planned and led administration of management information system for achieving threshold-level performance.
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Generated reports each month covering [Type] data.
- Determined data retention parameters based on organizational requirements.
- Tracked different [Type] metrics daily and organized for reporting purposes.
- Outlined MIS upgrade roadmap, analyzed protocols and ordered corrective actions to elevate performance.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Led system training and onboarding to meet information retention policy and government regulatory guidelines.
- Supervised audit processes to address non-compliance and vulnerabilities.
- Used [Software] to input, analyze and model data.
- Tracked expenditures, schedule and IT systems performance progress in [Software].
- Managed sales, operational data and software solutions to align with company strategic vision.
- Influenced and directed IT infrastructure to drive key business strategies and processes.
- Managed $[Amount] IT capital budget to measure and monitor fixed asset proposals.
- Applied emerging technology knowledge to achieve key business objectives.
- Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.
- Delivered cost-benefit analysis to weigh financial decision impact against desired outcomes.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Developed business plan to support executive travel and offsite engagement needs.
- Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.
- Built agile and responsive teams to maintain cloud-based and stand-alone systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Used [Software] to create and updated tracking documents.
- Collected, aggregated, verified and monitored trend data.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Resolved [Type] and [Type] concerns with little oversight.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Upsold products and services to increase company revenue [Number]% beyond targets.
- Helped streamline repair processes and update procedures for support action consistency.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
- Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
MIS Executive
ASPL Info services Pvt Ltd
Hyderabad, Telangana
01.2017 - 08.2019
- Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.
- Planned and led administration of management information system for achieving threshold-level performance.
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Generated reports each month covering [Type] data.
- Determined data retention parameters based on organizational requirements.
- Tracked different [Type] metrics daily and organized for reporting purposes.
- Outlined MIS upgrade roadmap, analyzed protocols and ordered corrective actions to elevate performance.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Led system training and onboarding to meet information retention policy and government regulatory guidelines.
- Supervised audit processes to address non-compliance and vulnerabilities.
- Used [Software] to input, analyze and model data.
- Tracked expenditures, schedule and IT systems performance progress in [Software].
- Managed sales, operational data and software solutions to align with company strategic vision.
- Influenced and directed IT infrastructure to drive key business strategies and processes.
- Managed $[Amount] IT capital budget to measure and monitor fixed asset proposals.
- Applied emerging technology knowledge to achieve key business objectives.
- Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.
- Delivered cost-benefit analysis to weigh financial decision impact against desired outcomes.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Developed business plan to support executive travel and offsite engagement needs.
- Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.
- Built agile and responsive teams to maintain cloud-based and stand-alone systems.
Education
B.Tech - Information Technology
Tandra Paparaya Engineering of Science And Technol
Vizianagaram 10.2009 - 04.2013
Intermediate - MPC
Gayathri Junior College
Vizianagaram 04.2007 - 03.2009
Skills
IT department support
Basic IT support
On-Site Support
Timeline
IT Support TeamLead
Simplify Wellness India Pvt Ltd.
10.2020 - Current
IT Support Team Lead
Quess corp Limited
08.2019 - 08.2020
MIS Executive
ASPL Info services Pvt Ltd
01.2017 - 08.2019
B.Tech - Information Technology
Tandra Paparaya Engineering of Science And Technol
10.2009 - 04.2013
Intermediate - MPC
Gayathri Junior College
04.2007 - 03.2009