Harish Singh Mehra
Delhi
Summary
Operations leader with 12+ years of experience managing end-to-end fulfillment and operations across B2C, B2B,GT, MT, and marketplace channels. Proven in driving OTIF, reducing ageing, optimizing logistics costs, and strengthening governance through SOPs and RCA-led improvements. Experienced in leading multi-location teams, managing 3PL and courier partners, and aligning operations with business growth objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head-Business Fulfillment & Operations
JQR SPORTS INDIA PVT LTD
04.2025 - Current
- Owned end-to-end operations and fulfillment execution, aligning day-to-day delivery with business, sales, and growth plans.
- Led the order-to-delivery lifecycle across marketplaces and GT channels, ensuring SLA adherence, aging control, and PO fulfillment.
- Drove warehouse, dispatch, and last-mile operations across multi-city networks.
- Implemented SOPs, governance frameworks, and escalation mechanisms to reduce operational risk and dependency.
- Led RCA and corrective actions for delivery misses, incorrect PODs, RTOs, and PO cancellations.
- Managed 3PLs, courier partners, and logistics vendors, improving service levels and operational accountability.
- Controlled fulfillment cost levers, including freight, RTO exposure, penalties, and leakage.
- Acted as the primary operations interface for marketplace teams (Flipkart, Amazon, Myntra), ensuring compliance and audit readiness.
- Leveraged OMS, ERP, and WMS systems to improve visibility, reporting accuracy, and execution discipline.
- Built, coached, and led operations teams, driving performance through KPIs, dashboards, and an ownership culture.
- Partnered with Sales, Finance, and Planning to ensure inventory readiness and capacity planning for peak and seasonal demand.
Assistant General Manager- Operations
Campus Activewear Ltd
04.2019 - 04.2025
- Owned enterprise-scale online fulfillment strategy and execution across 5 fulfillment centers (3 B2C, 2 B2B), ensuring SLA adherence, inventory integrity, and superior customer experience.
- Conceptualized, built, and operationalized Campus Activewear’s largest E-Commerce fulfillment center including network design, capacity planning, systems enablement, and go-live leadership.
- Scaled daily order processing capacity from 500 to 25,000+ orders, enabling rapid growth while maintaining service levels and operational stability.
- Drove automation-led transformation by partnering with Technology teams to enhance WMS, process automation, and throughput optimization, significantly improving productivity and accuracy.
- Established governance frameworks, KPI dashboards, and executive reviews to monitor performance, identify bottlenecks, and drive continuous improvement.
- Owned inventory and fulfillment P&L levers, balancing service excellence with cost optimization across warehousing, manpower, and logistics.
- Built and led large, multi-location leadership teams, driving accountability, succession planning, and a performance-led culture.
- Partnered with Sales, Customer Experience, Finance, and Planning leadership to align fulfillment capacity with business demand and peak season readiness.
- Instituted risk, compliance, and safety governance, ensuring audit readiness and operational resilience at scale.
Deputy Manager- Warehouses Operations
Grofers India Pvt. Ltd.
04.2018 - 04.2019
- Led large-scale warehouse operations, managing end-to-end inbound, inventory management, order fulfillment, and RTV processing for multiple SKUs, ensuring TAT compliance and SLA adherence
- Drove operational transformation by designing and implementing standardized SOPs and bulk-picking processes, improving productivity (OPP/IP), and throughput efficiency, while reducing operational costs.
- Developed expiry and near-to-expiry stock tracking mechanisms, preventing customer complaints, and minimizing potential revenue loss.
- Conducted quarterly audits and daily cycle counts to maintain inventory accuracy, reduce shrinkage, and improve financial controls.
- Prepared daily MIS dashboards and RCA reports for SLA breaches, enabling proactive decision-making at the senior management level.
- Partnered with cross-functional teams (Procurement, Logistics, Customer Service) to align warehouse operations with business growth, peak demand readiness, and cost optimization goals.
Manager - Warehouse and Logistics
Schneider Electric India Limited (C/O Parwani Enterprises)
12.2016 - 04.2018
- Owned end-to-end operations of the North India DC, managing a workforce of 93+ personnel (supervisors, pickers, helpers, checkers, and system operators) across multiple functional areas.
- Accountable for OTDS and OTDC targets (>98.5%), ensuring timely and accurate order fulfillment across 4,000+ SKUs of electrical products, including MCBs, MCCBs, circuit breakers, and busway systems.
- Streamlined transportation and logistics operations, resolving bottlenecks to maintain uninterrupted supply chain flow, and reduce lead times.
- Partnered with Production and Planning teams for non-stock items, aligning DC operations with business demand, and inventory readiness.
- Designed and enforced material handling, FIFO, and safety protocols, minimizing errors and operational risk, while ensuring compliance with corporate standards.
- Oversaw process standardization, audits, and performance KPIs, providing RCA-driven insights to senior leadership for SLA adherence, and operational improvement.
- Fostered a high-performance, accountable team culture, coaching, and mentoring staff to optimize productivity and operational discipline.
- Acted as a strategic liaison for inventory management, warranty handling, and surplus stock resolution, supporting business continuity, and financial accuracy.
GAT-Materials Management
Jindal Steel and Power Ltd
11.2014 - 10.2016
- Managed the SAP MM module for 100% utilization, driving accuracy in GRN, stock tracking, and inventory reporting.
- Maintained minimum, maximum, and safety stock levels for auto-indented items through MRP administration, reducing stockouts and excess inventory.
- Oversaw the receiving, binning, picking, and packaging of materials from vendors, ensuring timely availability for production and fulfillment operations.
- Implemented inventory optimization strategies, including ABC, XYZ, and FSN analysis, reducing obsolete and excess stock exposure.
- Conducted monthly reconciliation of obsolete inventory and resolved rejection/excess cases at the plant level, improving financial accuracy.
- Prepared MIS reports and dashboards for senior management, providing insights for strategic decision-making.
- Ensured compliance with material handling standards, safety protocols, and inventory governance.
Production Engineer
Asian Shoes Pvt Ltd
08.2013 - 10.2014
- Assisted in day-to-day operations and general maintenance of the shoe manufacturing process to achieve production targets, while ensuring quality standards and customer satisfaction.
- Supported raw material planning to meet monthly production requirements.
- Monitored production workflow to identify process bottlenecks, and recommend improvements.
- Coordinated with the production team to ensure the timely completion of manufacturing schedules.
Education
B-Tech - Industrial & Production Engineering
Guru Ghasidas University
06-2013
Skills
- Operational management
- Logistics and fulfillment
- SLA / OTIF Management
- Vendor & 3PL Governance
- Cost Optimization
- RCA & Process Excellence
- Marketplace Operations
- Team Leadership & Execution
Personal Information
Languages
English
Hindi
Certification
Advance Certification Course in SCM (Supply Chain Management) from Indian Institute of Materials Management (IIMM) Delhi.
Timeline
Head-Business Fulfillment & Operations
JQR SPORTS INDIA PVT LTD
04.2025 - Current
Assistant General Manager- Operations
Campus Activewear Ltd
04.2019 - 04.2025
Deputy Manager- Warehouses Operations
Grofers India Pvt. Ltd.
04.2018 - 04.2019
Manager - Warehouse and Logistics
Schneider Electric India Limited (C/O Parwani Enterprises)
12.2016 - 04.2018
GAT-Materials Management
Jindal Steel and Power Ltd
11.2014 - 10.2016
Production Engineer
Asian Shoes Pvt Ltd
08.2013 - 10.2014
B-Tech - Industrial & Production Engineering
Guru Ghasidas University