Harish SV

Roles and Responsibilities:

Sales Strategy Development:

• Develop and implement comprehensive sales strategies to achieve company revenue targets and expand market share within the facility management industry.
• Identify and pursue new business opportunities, including generating leads and converting prospects into clients.

Client Acquisition and Relationship Management:

• Build and maintain strong relationships with key clients, understanding their facility management needs and providing tailored solutions.
• Conduct presentations and negotiations to secure contracts and agreements, ensuring alignment with client expectations and company capabilities.

Market Analysis and Business Development:

• Conduct thorough market research to identify emerging trends, competitive landscape, and potential business opportunities.
• Develop and execute business development plans to target new market segments and geographic areas.

Sales Team Leadership and Development:

• Lead, mentor, and motivate a sales team to achieve sales goals and improve performance.
• Provide training and support to team members on sales techniques, industry knowledge, and product offerings.

Proposal and Contract Management:

• Oversee the preparation and presentation of proposals, including cost estimates and service agreements.
• Manage contract negotiations and ensure compliance with company policies and client requirements.

Performance Tracking and Reporting:

• Monitor and analyze sales performance metrics, such as sales volume, conversion rates, and client retention rates.
• Prepare and present regular reports on sales activities, market trends, and business development to senior management.

Collaboration and Coordination:

• Work closely with other departments (e.g., operations, marketing) to ensure seamless integration of sales efforts and facility management services.
• Coordinate with facility management teams to address client concerns and deliver exceptional service.

Customer Service and Support:

• Address client inquiries, issues, and feedback promptly to ensure high levels of customer satisfaction and retention.

Implement strategies to enhance client experience and foster long-term partnerships.

• Responsibilities:
• Business Development:
• Identify and develop new business opportunities within the education sector.
• Establish and maintain relationships with educational institutions, including schools, colleges, universities, and training centers.
• Collections Management:
• Oversee accounts receivable and collections processes to ensure timely payment from students, parents, or sponsors.
• Implement effective collection strategies to reduce delinquency and improve cash flow.
• Monitor payment trends and implement adjustments to collection procedures as needed.
• Work closely with finance and accounting teams to reconcile accounts and resolve discrepancies.
• Financial Analysis:
• Analyze financial data and trends to identify areas for improvement in revenue generation and collections processes.
• Prepare financial reports and forecasts related to collections performance and cash flow projections.
• Provide recommendations for optimizing financial operations and mitigating risks associated with outstanding receivables.
• Customer Relationship Management:
• Build and maintain strong relationships with students, parents, and educational stakeholders to address payment inquiries and concerns.
• Collaborate with academic and administrative departments to streamline payment processes and improve the overall customer experience.
• Compliance and Regulations:
• Ensure compliance with relevant financial regulations and industry standards governing collections practices.
• Stay updated on changes in regulatory requirements and implement necessary adjustments to collection policies and procedures.

• Responsibilities:
• Managing mortgage portfolio for Karnataka Zone.
• Managing entire Karnataka collection team.
• Managing Karnataka HL/LAP/team of 7 ( Manager & Senior Cluster Manager) direct reported
• Initiating and processing of SARFAESI u/s 13(2)/13(4) Paper publications, Case against cheque bounce u/s 138 and other legal action for mortgage portfolio.
• Introducing new monthly & quarterly incentive scheme for collection, legal, credit and sales team to achieve the organization vision and make all departments feel ONE TEAM.
• Inventing new strategies to reduce delinquency book and Non-performing assets (NPA).
• Interview, shortlist and select the best candidates and send to HR to complete the recruitment process.
• Managing ratings according to performance review, evaluation, and performance appraisal
• Review and implementation of credit & collection policies.
• Coordinating with business team and helping then grow their business
• Developing new strategies for business teams on how to onboard low-risk customers

• Responsibilities:
• Responsible for the development and creates an environment to help motivate the subordinate to optimize their performance and professional growth.
• Handled SME collections for Karnataka , proficient in formulating effective debt collection mechanisms for ensuring timely receipt of money from customers.
• Managing collections target assigned for the agency and coordinating with the proprietor and collectors of the agency, preparing monthly reports on salvage portfolio.
• Reviewing accounts & portfolio to control collection operations for delinquent customer and handling high value fraud cases / defaulters / insolvent clients & initiating appropriate legal actions.
• Develop processes and procedures for evaluating customer financials, setting and changing credit lines/limits, as well as credit holds; implement liens as necessary to major delinquent account as approved
• Co-ordinate for closure of accounts in system with finance and NOC issuance interacting with the customers, the legal tools for effective collections (initiate legal actions like Section 138, Arbitration, and Section 9 and bring in settlement or recovery of the pending dues.
• Reviewed charged-off accounts and ensured timely submission of cases to recovery centers, thus protecting interest of the bank.
• Conduct periodic Collection Audit, ensure updating of database for account older / card holder change of addresses
• Handling Budget, forecast, control and supervise recoveries costs and rationalization where required for consumer banking.

• Responsibilities:
• Handled Personal loans and Business Loans Collections, Recovery and Write- Off Portfolio
• Managed, planned, and coordinated with agency managers and field Executives to ensure collections targets are met for the month.
• Identified and continuously advance the recovery processes to ensure overall efficiency in terms of customer contact and recovery techniques.
• Created a credit risk management environment of an acceptable quality, in terms of established credit guidelines.
• Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
• Interact with customers to obtain additional credit information to support credit lines.
• Monitor receivables and collections and provide updates of receivables andprovide appropriate reporting procedures.
• Identify accounts forwarding it to collection agency or legal action and coordinate collections with senior managers.
• Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties to be taken when appropriate.

• Responsibilities:
• Handled Personal Loan Collections, Managed, planned, and coordinated with agency managers and field executives to ensure collections targets are met for the month.
• Interacted with customers for negotiating to make full and final settlements.
• Identify accounts forwarding it to collection agency or legal action and coordinate collections with senior managers.
• Involved in joint field visits for the customers locations and maintained a proper feedback from the executives and telecallers.

• Responsibilities:
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Functioned as In charge of Karnataka with an assignment to develop market of from scratch and assigned to handle Industrial segment of LPG.
• Bagged Key accounts in Bangalore & Hour
• Increased Industrial Sales of LPG from 2 Tones/Month to 8 Tones/Month.
• Managed sales / account teams to identify opportunities for new business.Market research, Develop, manage, and report on partner sales funnel
• Accountable for revenue target
• Merchandising, outreaching activities by staff.
• Interacted with institutional heads for product presentation
• Organizing events, Promotions.
• Prepared budget plans and analysis, preparing reports, meeting set objectives and targets, draft and edit speeches.

• Responsibilities:
• Handling Key Industrial accounts of Timken Bearings of BHEL, NTPC, RTPS power stations.
• Providing Technical assistance to all customers.
• Successful bagged key accounts such as AP Paper Mills & Coastal Paper Mills Rajahmundry.

• Responsibilities:
• Handled Equipment maintenance of Kilns & crushers.