Summary
Overview
Work History
Education
Skills
Awards
Professional Competencies
Timeline
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Haritha C

Haritha C

Team Manager - O2C
Bengaluru

Summary

Dynamic, results-oriented professional eager to contribute to a forward-thinking organization that values innovation and growth. Proven ability to leverage skills in problem-solving, collaboration, and strategic thinking to drive success and enhance team performance. Committed to continuous improvement and passionate about making a meaningful impact in the workplace. Prepared to embrace new challenges and deliver exceptional results aligned with organizational goals.

Overview

14
14
years of professional experience

Work History

Team Manager - O2C Accounts Receivables

Capgemini
01.2022 - Current
  • Handling Accounts Receivable tasks include cash application, billing, dispute management, collections, and credit control.
  • Managing the entire O2C tower
  • Ensuring client service review meetings, governance meetings, and dashboard reviews to exceed client SLAs and KPIs.
  • Driving quality initiatives, managing escalations, and ensuring controls and compliance.
  • Responsible for people management and operational excellence, including objective setting, performance feedback, and developing team members.
  • Driving improvement initiatives and managing internal and external audits (ISMS, SOX, ISO, Statutory).

Team Leader / Assistant Manager

Concentrix
01.2015 - 01.2022
  • Supervise and support team members in achieving daily targets.
  • Monitor performance and provide feedback and coaching.
  • Allocate tasks and manage shift schedules.
  • Resolve operational issues, and escalate when needed.
  • Ensure compliance with company policies and procedures.
  • Maintain team morale, and foster a collaborative environment.
  • Report team performance metrics to management.
  • Conduct training for new or underperforming team members.

Customer Care & Senior Customer Representative

IBM Dash
10.2011 - 01.2015
  • Handled customer queries and complaints regarding insurance on loans, credit cards, and mortgages.
  • Validated queries using guidelines, process maps, and logged them into client applications.
  • Ensured proper resolution within the turnaround time (TAT), and avoided data breaches.
  • Provided floor support, and conducted team huddles.
  • Handling inbound and outbound calls with international clients.
  • Handle escalated or high-priority customer issues.
  • Analyze customer feedback, and suggest process improvements.
  • Collaborate with other departments (e.g., sales, technical support) to resolve issues.
  • Led end-to-end HR operations, including onboarding and offboarding processes, while efficiently managing the hiring of new joiners to ensure seamless integration and compliance with organizational policies.

Education

Bachelor of Arts -

S.V. University

Skills

  • Power Point Presentation
  • MS Office
  • “C” Language
  • Oracle EBS 111 & R12

Awards

People Champion Award (2022 & 2023), Delivery Excellence Award (2024), Account Miner Award (2024), Best Apprentice TL (Team Leader) of the Year (2019), Best Trainer of the Year (2016), Top Performer and Star Award (2015-2017), Best Work from Home Performer of the Year (2020)

Professional Competencies

  • F&A Transformation
  • Project Implementation
  • Service Delivery & Client Account Management
  • Escalation Management
  • Continuous Process Improvement
  • People Management
  • Budgeting/Financial Planning
  • Process and Procedure

Timeline

Team Manager - O2C Accounts Receivables

Capgemini
01.2022 - Current

Team Leader / Assistant Manager

Concentrix
01.2015 - 01.2022

Customer Care & Senior Customer Representative

IBM Dash
10.2011 - 01.2015

Bachelor of Arts -

S.V. University

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