Cooking
Haritha Challa
Data Scientist
Hyderabad,India
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
La Trobe University
Melbourne, Australia
08.2018 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Master of Science - Information And Communication Technology
LaTrobe University
Bundoora, Melbourne 07.2018 - 07.2021
Bachelor of Technology - Computer Science And Engineering
Vignan's Lara Institute of Technology And Science
Guntur 10.2007 - 05.2011
Intermediate - MPC
Vignan Junior College
Guntur 03.2005 - 03.2007
School of Secondary Certificate -
St.Laurel's English Medium School
Guntur 05.2004 - 05.2005
Skills
Excellent Communication
Interests
Listening to music
Exploring new places
Timeline
Customer Service Representative
La Trobe University
08.2018 - 08.2019
Master of Science - Information And Communication Technology
LaTrobe University
07.2018 - 07.2021
Bachelor of Technology - Computer Science And Engineering
Vignan's Lara Institute of Technology And Science
10.2007 - 05.2011
Intermediate - MPC
Vignan Junior College
03.2005 - 03.2007
School of Secondary Certificate -
St.Laurel's English Medium School
05.2004 - 05.2005
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