Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Passport
Personal Information
Accomplishments
Languages
References
Timeline
Generic

HARITHA K

TRIVANDRUM

Summary

Proactive and results-driven professional with more than 17 years of hands-on experience in Technopark, a technology park owned and managed by the Government of Kerala. Possess extensive knowledge in marketing, corporate communications, administration, secretarial functions, and IT industry trends and technologies. Showcase proven expertise in client relations and business operations, underscored by excellent interpersonal skills and a dedicated commitment to excelling in marketing and management.

Overview

19
19
years of professional experience

Work History

Sr. Executive (Marketing)

Electronics Technology Parks-Kerala (Technopark)
Thiruvananthapuram
04.2023 - Current
  • Established and maintained robust industry relationships and customer collaborations with over 400 companies in Technopark
  • Spearheaded the seamless coordination of social media and PR activities, meticulously maintaining brand integrity in marketing communications and promotional materials
  • Played a pivotal role in strategizing and executing digital marketing initiatives, contributing to the cohesive alignment with the overarching digital marketing strategy for optimal impact and engagement
  • Provided valuable support in the planning and execution of advertising initiatives, contributing to the overall success of targeted marketing strategies
  • Conducted thorough evaluations to optimize marketing efforts, advertising, and SEO, ensuring effective platform utilization and successful campaign outcomes
  • Assisted effective communication and built connections with internal and external stakeholders, ensuring guideline adherence through the monitoring, formatting, and publication of branded materials created by non-marketing associates
  • Engaged actively in technology seminars, exhibitions, workshops, and client visits, playing a pivotal role in strategic planning by presenting innovative service possibilities and enhancements
  • Streamlined and facilitated campus visits and Technopark presentations for guests and prospective clients
  • Exhibited expertise in identifying and highlighting available office spaces, organizing site visits for potential clients, and efficiently coordinating regular meetings, discussions, teleconferences, and client interactions
  • Accomplished customer satisfaction by promptly addressing and resolving guest complaints through a guest-centric, friendly, and empathetic approach
  • Organized and scheduled meetings, Orchestrated Meetings, and coordinated travel and accommodation arrangements for the CEO and HODs
  • Compilation of information related to the Right to Information.

Sr. Executive (Client Relations)

Electronics Technology Parks-Kerala (Technopark)
Thiruvananthapuram
02.2019 - 04.2023
  • Skillfully conducted client interactions for over 400 companies in Technopark, demonstrating excellence in addressing and resolving guest complaints with a customer-centric and empathetic approach
  • Utilized effective problem-solving skills to ensure positive outcomes and enhance overall customer satisfaction
  • Enabled seamless coordination with new MNCs, corporations, and various entities, aiding in the establishment of their offices within Technopark
  • Effectively oversaw and implemented the necessary measures for the prompt renewal of lease agreements
  • Developed, implemented, and managed leasing and space management for new and existing tenants, optimizing occupancy rates and tenant satisfaction
  • Maintained comprehensive tenant profiles, including financial, demographic, and property information, ensuring accurate and up-to-date records in the building database
  • Conducted campus tours, executed and cancelled lease agreements, and facilitated seamless tenant move-in and move-out processes
  • Collaborated with engineers and vendors to execute property projects, overseeing maintenance and repair activities for common areas and tenant spaces
  • Managed routine inspections to ensure compliance with safety and maintenance standards, prioritizing tasks and resolving issues promptly
  • Contributed significantly to overall business success by effectively communicating insights to management and proactively identifying opportunities for improvement, resulting in enhanced customer satisfaction and operational efficiency
  • Led the Smart Business Centre (SBC), managing space allocation for new companies and overseeing exit processes
  • Laison with maintenance, security, and housekeeping departments to ensure the safety and maintenance of the SBC premises
  • Directed office operations for T-TBI (now KSUM) during the initial phase of incubation facilities, overseeing facility operations and premises care, ensuring a conducive working environment
  • Arranging and coordinating reception committee for meeting and events: Coordinated stage event in President of India inaugurated function in Technopark

Co-Ordinator (Dispatch & Client Relations)

Electronics Technology Parks-Kerala (Technopark)
TRIVANDRUM
09.2015 - 02.2019
  • Efficiently managed paper and electronic records utilizing Paper Less Office (PLO) and scanning equipment, ensuring seamless document control. Oversaw the timely dispatch of letters, including crucial meeting notifications, via the Paper Less Office system to enhance communication effectiveness.
  • Expertly managed client interactions for over 400 companies in Technopark, demonstrating a customer-centric and empathetic approach to addressing and resolving guest complaints. Leveraged strong problem-solving skills to ensure positive outcomes and enhance overall customer satisfaction.
  • Contributed significantly to overall business success by effectively communicating insights to management and proactively identifying opportunities for improvement, resulting in enhanced customer satisfaction and operational efficiency.
  • Arranging and coordinating reception committee for meeting and events: Coordinated stage event in President of India inaugurated function in Technopark.
  • Member of Technopark Food Committee.
  • Member of Internal Compliance Committee

Secretary to CEO (I/C) and Front Office Executive]

Electronics Technology Parks-Kerala (Technopark)
TRIVANDRUM
11.2006 - 09.2015
  • Served as the Secretary to the CEO, managing and directing high-level organizational meetings such as the Executive Council and Governing Council sessions.
  • Compiled meeting agendas and ensured the timely distribution of agenda and minutes documentation.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Prepared government letters, reports, spreadsheets, and presentations using Microsoft Office applications.
  • Managed calendar reminders for upcoming deadlines or events.
  • Organized and maintained executive calendars, scheduling meetings, travel arrangements, and conference calls.
  • Led the Smart Business Centre (SBC), managing space allocation for new companies and overseeing exit processes.
  • Liaised with maintenance, security, and housekeeping departments to ensure the safety and upkeep of SBC premises.
  • Directed office operations for T-TBI (now KSUM) during the initial phase of incubation facilities, ensuring a conducive working environment.
  • Planned, organized, and coordinated interviews, maintaining a staff database for HR recruitments.
  • Provided extensive administrative support to associates and led the recruitment, training, and development of an administrative team.
  • Managed file organization, created spreadsheets, handled faxed reports, scanned documents, and coordinated convention center bookings.
  • Responded to customer issues to provide immediate resolution and improve retention.

Front Office Assistant

Hotel Residency Tower
Thiruvananthapuram
11.2005 - 04.2006
  • Headed all aspects of travel logistics, including supervising room reservations for conferences and events.

Education

Certificate - Course On Right To Information Act 2005

Institute of Management in Government
Trivandrum, Kerala
12-2023

MBA -

Alagappa University
Tamil Nadu, India
05.2023

Online Orientation Cum Certification Programme - Sexual Harassment of Women At Work Place (POSH)

Kerala State Productivity Council
Kochi
08-2021

Diploma - Diploma in Computer Application - DCA

ACME Collins School
New Delhi
09-2020

Online Learnings - Fundamentals of Digital Marketing

Certified By Google
US
05-2020

Online Learnings - Career Edge – Knockdown The Lock Down

Certified By Tata Consultancy Services
Delhi
05-2020

Work Shop - Artificial Intelligence

Orisys Academy For Skill Development & Research
Trivandrum
05-2020

Diploma - Business Management

Diploma in Management
ICFAI
11-2014

Bachelor of Arts - Tourism And Hotel Management

Bachelor of Tourism And Hotel Management
Madurai Kamaraj University, Madurai, Tamil Nadu
04-2007

Skills

  • Communication & Persuasion
  • Event Planning & Logistics
  • Networking & Relationship Building
  • Client Management
  • Talent Development
  • Leadership & Team Management
  • Project Coordination
  • Documentation & Reporting
  • Multitasking & Detail-Oriented
  • Revenue Forecasting
  • Adaptability in Multicultural Teams
  • Strategic Planning & Collaboration
  • Travel Coordination
  • Business Development
  • Operations Management
  • Office Management
  • Administrative Support
  • Human Resources Management
  • Schedule Management
  • Report Preparation
  • Office Administration
  • Scheduling
  • Corporate Communications
  • Program Management
  • Operational leadership
  • Revenue Generation
  • Business Administration
  • Organizational Development
  • Performance Improvement

Affiliations

I believe in maintaining a well-rounded life by balancing my professional responsibilities with personal development and community engagement. In my career, I've taken on leadership roles that required meticulous planning and execution, such as organizing major events and international conferences. Outside of work, I actively participate in community service initiatives and continuous learning opportunities. This approach not only enriches my professional skills but also ensures personal growth and a positive impact on my community, highlighting my ability to manage and thrive in different aspects of life.

Additional Information

Willingness to travel

Eager and available for frequent travel, demonstrating a commitment to efficiently execute responsibilities and contribute to organizational success on a global scale.

Passport

T 3738690 (DoE 07/2029)

Personal Information

  • Date of Birth: 10/04/1986
  • Nationality: Indian

Accomplishments

  • Demonstrated expertise in planning and leading reception committees for various events. Successfully organized Technopark's inaugural ceremony, attended by the Honorable President of India.
  • Received appreciation for excellence in coordination from Technopark, Trivandrum, for outstanding performance as an Assistant Liaison Officer. Coordinated travel and logistics for the training and exposure visits of over 100 BIPARD trainees across multiple batches, involving 410 trainers. Overcame substantial challenges to ensure successful program execution.
  • Orchestrated Kerala IT's sustained presence at ‘GITEX’, Dubai, through the 'Global IT Connect' initiative. Directed showcases, strategic networking initiatives, and facilitated global IT trend insights, enhancing GITEX's prominence as a leading B2B solutions forum.
  • Successfully organized and executed the COVID Vaccination Drive at Technopark in September 2021, in partnership with Technopark Employees Cooperative Hospital, demonstrating a commitment to employee well-being and public health.
  • Coordinated the inaugural ceremony at Technopark, facilitating a stage event, meetings, and the visit of Kerala IT Park. Hosted the Honorable Chief Minister of Kerala, adding prestige to the occasion.
  • Organized the Tech Sense Talk featuring Shri Vinod Dham, ‘Father of the Pentium Chip,’ contributing to the intellectual enrichment of the Technopark community.
  • Facilitated participation from prominent delegates, including Consulate-Generals from countries like the US, Australia, West Africa, the UK, and Vietnam, enhancing Technopark's international collaborations.
  • Hosted esteemed figures such as the former IT Minister of Tamil Nadu, T. Mano Thangaraj, and Anurag Thakur, Minister of Youth Affairs and Sports of India, along with prominent business stakeholders and industry leaders.
  • Played a crucial role in leading voluntary flood relief efforts during the devastating Kerala floods in August 2018, collaborating with 'Progressive Techies' to provide essential supplies and demonstrating strong leadership in community welfare.

Languages

English
First Language
Malayalam
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

References

References available upon request.

Timeline

Sr. Executive (Marketing)

Electronics Technology Parks-Kerala (Technopark)
04.2023 - Current

Sr. Executive (Client Relations)

Electronics Technology Parks-Kerala (Technopark)
02.2019 - 04.2023

Co-Ordinator (Dispatch & Client Relations)

Electronics Technology Parks-Kerala (Technopark)
09.2015 - 02.2019

Secretary to CEO (I/C) and Front Office Executive]

Electronics Technology Parks-Kerala (Technopark)
11.2006 - 09.2015

Front Office Assistant

Hotel Residency Tower
11.2005 - 04.2006

Certificate - Course On Right To Information Act 2005

Institute of Management in Government

MBA -

Alagappa University

Online Orientation Cum Certification Programme - Sexual Harassment of Women At Work Place (POSH)

Kerala State Productivity Council

Diploma - Diploma in Computer Application - DCA

ACME Collins School

Online Learnings - Fundamentals of Digital Marketing

Certified By Google

Online Learnings - Career Edge – Knockdown The Lock Down

Certified By Tata Consultancy Services

Work Shop - Artificial Intelligence

Orisys Academy For Skill Development & Research

Diploma - Business Management

Diploma in Management

Bachelor of Arts - Tourism And Hotel Management

Bachelor of Tourism And Hotel Management
HARITHA K