Summary
Overview
Work History
Education
Skills
Certification
Hobbies & Interests
DECLARATION
Work Availability
Accomplishments
Timeline
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Haritha lal

Haritha lal

VARKALA

Summary

Seeking a challenging position to utilize my capabilities to learn more for the growth of the organization. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Office Associate

Earth Lounge, Kochi International Airport
Nedumbassery
10.2023 - Current
  • Company Overview: Kochi International Airport, Nedumbassery, Kerala.
  • Welcomed and assisted guests in a professional and friendly manner.
  • Managed bookings, seating arrangements, and customer inquiries.
  • Coordinated with kitchen and service staff to ensure smooth operations.
  • Resolved customer issues and complaints, ensuring high levels of guest satisfaction.
  • Maintained messages and records of daily transactions and reports.
  • Greeted customers upon arrival and provided them with outstanding customer service.
  • Answered incoming calls and inquiries from potential guests in a professional manner.

Teacher

Endeavor Institute of Excellence
VARKALA
06.2022 - 09.2023
  • Educated LP and UP students in a variety of subjects
  • Developed comprehensive lesson plans and engaging educational materials
  • Provided personalized support to help students reach their academic potential
  • Maintained a positive and productive classroom environment
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.

Agricultural Intern

Department of Agriculture Development and Farmers’ Welfare, Kerala Elakamon, Thiruvananthapuram .
VARKALA
09.2021 - 02.2022
  • Assisted in the day-to-day operations of a small family farm, including crop planting and harvesting, soil preparation, irrigation system maintenance, and equipment operation.
  • Executed pest control programs using approved methods; collected samples for laboratory analysis.
  • Performed regular inspections of crops to identify signs of disease or pests; used appropriate chemical treatments when necessary.
  • Collaborated with team members to ensure compliance with all safety regulations; instructed fellow interns on safe work practices.
  • Maintained accurate records regarding pesticide application rates and usage amounts per acreage unit.
  • Inspected fields prior to planting season to evaluate soil composition; recommended corrective action when needed.

Education

Hospitality Travel and Customer Service - Aviation & Hospitality Management

Franklin Institute of Air Hostess Training
Kerala India
08-2023

A Degree - Agricultural

Tata Institute of Social Science
Kerala India
05-2022

High School Diploma -

Karavaram Vocational Higher Secondary School
Kerala India
04-2019

Skills

  • Warm Personality
  • Good Communication & Interpersonal skills
  • Good Time management skill
  • Creativity in Solving Problems
  • Good in handling the customer relationship
  • Sincerity & honesty
  • Performance Tracking
  • File Management
  • Mail handling
  • Listening Skills
  • Conflict Management
  • File Organization
  • Customer Service Excellence
  • Effective Communication
  • Team Collaboration
  • Problem-Solving
  • Multitasking under Pressure
  • Attention to Detail
  • Basic Safety & Hygiene Protocols

Certification

  • Reservations and Ticketing (Amadeus), Frankfinn Institute of Air Hostess Training
  • M.S. Office, The Oxford Computers, Varkala Centre, 04/12/17 - 06/16/17
  • Partition Waiter (Level 4), NSDC - Skill India
  • Certified for Catering & COVID Food Safety, FSSAI - Food Safety Supervisor
  • Retail Team Leader (Level 5), NCVET - Life Sciences Sector Skill Development Council
  • District-Level Scholarship in Computer Education, VISTA Computer Education, Attingal

Hobbies & Interests

  • Travel and exploring cultural diversity
  • Enhancing interpersonal skills through community engagement
  • Learning new tools and technologies relevant to airport operations

DECLARATION

I hereby declare that the above information is true to the best of my knowledge and belief.

HARITHA LAL

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Front Office Associate

Earth Lounge, Kochi International Airport
10.2023 - Current

Teacher

Endeavor Institute of Excellence
06.2022 - 09.2023

Agricultural Intern

Department of Agriculture Development and Farmers’ Welfare, Kerala Elakamon, Thiruvananthapuram .
09.2021 - 02.2022

Hospitality Travel and Customer Service - Aviation & Hospitality Management

Franklin Institute of Air Hostess Training

A Degree - Agricultural

Tata Institute of Social Science

High School Diploma -

Karavaram Vocational Higher Secondary School

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Haritha lal