Haritha V

Working as Routing Developer for TFN's migrations from Genesys on Prem to AWS and Genesys cloud platforms

TFNs routing flow configurations from IVR to till Agent selection, Wde Transfers configurations

User profile configurations in AWS and GC

Call priority logic, Skill based routing implementations in AWS

On Prem Lab support - for Config servers maintenance and all other servers included in onprem call routing

Avaya VDNs configurations for whispher

Composer GAX Routing implementation for TFNs , GRAT Rules deployment

Basic DB handling queries

Cloud watch logs analysis

On Prem TFNs routing configurations in IRD logic

On Prem TFNs Configurations in IRD

Composer GAX routing implementation work

Lab patchup activites

Chat, Callback configurations

Outboud testing support for dialer contact list - using GA

GMS logs analysis, Log analysis for all routing servers in onprem for tracing out issues in tfns configurations