Haritha Reddy Nandu
Hyderabad
Summary
IT Systems Administrator with 6+ years of experience in End-User Computing (EUC), specializing in IT infrastructure management and user experience enhancement. Expertise in Active Directory, device management, and troubleshooting complex issues in Windows and macOS environments. Proven track record in leading system upgrades, enhancing network reliability, and ensuring security compliance. Proficient in SCCM, Intune, and ITSM platforms, consistently delivering high-quality service and fostering teamwork.
Overview
6
6
years of professional experience
Work History
Systems Engineer
Tata Consultancy Services
Chennai
12.2024 - Current
- Monitored and resolved hardware, software, and network issues to minimize downtime for end-users.
- Provided timely support for technical issues related to end-user computing systems.
- Managed Virtual Desktop Infrastructure (VDI) for seamless experience across devices and platforms.
- Conducted regular audits of end-user computing environments to ensure compliance with policies.
- Documented system configurations, troubleshooting procedures, and knowledge articles for IT teams.
- Trained users on effective technology use, including troubleshooting and adherence to IT policies.
- Optimized software and hardware inventory management, including procurement and vendor relations.
- Monitored device performance, implementing optimizations for enhanced speed and reliability.
System Engineer
Infosys
Hyderabad
02.2022 - 10.2024
- Executed MAC and Windows administration duties, managing incident resolution effectively.
- Managed application licenses and performed system cleanups to maintain optimal performance.
- Ensured seamless operation of machines as SCCM and JAMF administrator.
- Consistently resolved incidents and service requests within established service level agreements (SLAs).
Operations Executive
Infosys
Hyderabad
02.2019 - 02.2022
- Transitioned to full-time Systems Administrator for Sysco project in June 2019, managing operations and ensuring system functionality.
- Demonstrated exceptional incident management skills, resulting in promotion to senior systems associate in 2020.
- Facilitated communication by addressing urgent correspondence promptly.
- Initiated mentoring program based on individual strengths to enhance employee development.
- Introduced innovative methods and practices to minimize turnaround time.
Education
Master of Science - Computer And Information Sciences
Osmania University
Hyderabad, India10.2020
Bachelor of Science - Computer And Information Sciences
Bhavans Vivekananda College
Hyderabad, India04.2017
Skills
- Windows and Mac OS
- Active Directory management
- License management
- ServiceNow ticketing system
Personal Information
Timeline
Systems Engineer
Tata Consultancy Services
12.2024 - Current
System Engineer
Infosys
02.2022 - 10.2024
Operations Executive
Infosys
02.2019 - 02.2022
Master of Science - Computer And Information Sciences
Osmania University
Bachelor of Science - Computer And Information Sciences
Bhavans Vivekananda College
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