HARITHA VARMA ALLURI
Visakhapatnam
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a swift capacity to learn and effectively apply new skills. Committed to leveraging these strengths to drive team success and contribute to organizational growth. Strong collaborator dedicated to achieving excellence in every endeavor.
Overview
3
3
years of professional experience
Work History
Customer Representative Manager
MVV & MK Park
01.2021 - 07.2021
- Attend and address customer queries promptly and professionally.
- Provide accurate information regarding services, and ongoing processes.
- Ensure customer satisfaction by offering effective solutions and resolving issues efficiently.
- Conduct regular follow-ups with customers to keep them informed about the status of their requests.
- Ensure timely updates are shared, maintaining transparency and trust.
- Keep detailed records of all customer interactions for reference and future follow-ups.
- Collaborate with the loans team to facilitate smooth processing of loan applications.
- Work closely with the documentation team to ensure all required documents are collected and processed accurately.
- Act as a bridge between internal teams and customers, ensuring clear and effective communication
Commi-3
Druid Garden Fine dining Restaurant
05.2019 - 02.2020
- Collaborate with and support other F&B staff, such as waitstaff, hosts, and kitchen assistants.
- Learn various aspects of food and beverage service, management, and financial procedures.
- Observe senior staff, ask questions, and participate in daily operations to enhance skills and knowledge.
- Anticipate guest needs to enhance their overall experience and satisfaction.
- Set up dining areas with clean linens, cutlery, and tableware before service.
Trainee (Front Office, F&B Service, Culinary)
Marriott
09.2018 - 02.2019
- Assisting the senior concierge staff with their duties to learn and gain experience in a 5-star hospitality environment.
- Learning and maintaining updated information on hotel services, local businesses, and guest preferences for personalized service
- Coordinating with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
- As the guests arrive greeting and welcoming them with a warm smile, offered refreshing welcome drinks, and escorted them to our senior team members to ensure they received further assistance and personalized attention
Education
P.G. Diploma - Hotel Management
Sun International Institute of Tourism & Management
Visakhapatnam, India01.2018
Undergraduate - B. Com
TSR & TBK College
Visakhapatnam, India01.2017
Skills
- Goal-Oriented
- Relationship-Building
- Time management and organizational skills
- Attention to Detail & accuracy
- Ability to multitask and prioritize effectively
- Quality assurance
LANGUAGES
English
Telugu
Hindi
Timeline
Customer Representative Manager
MVV & MK Park
01.2021 - 07.2021
Commi-3
Druid Garden Fine dining Restaurant
05.2019 - 02.2020
Trainee (Front Office, F&B Service, Culinary)
Marriott
09.2018 - 02.2019
P.G. Diploma - Hotel Management
Sun International Institute of Tourism & Management
Undergraduate - B. Com
TSR & TBK College
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