Networking Administration
Harivignesh R
Specialist - IT Support
Aruppukotai
Summary
Self-motivated professional of 8+ years of IT experience, including with 4+ years of experience in supporting critical internal infrastructure and applications focusing on firewalls, including network configuration, security policies, and firmware/software updates. Expertise in analysis, design, testing, troubleshooting of complex network systems and applications.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Specialist - IT Support
Verticurl Marketing Pvt Lmtd
01.2020 - Current
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Working knowledge of active directory and office 365 account administration, such as creating an account, permissions, resetting passwords or creating group accounts.
- Created user accounts, edited user account information, reset user passwords and removed access to the network utilizing active directory.
- Installed/replaced power supplies, network cards and additional ram in HP and Dell servers.
- Remotely connect to customers utilizing Lync or TeamViewer to resolve any issues.
- Performed various types of testing throughout Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC).
- Modifications, exchange account setup and modification and managed large-scale file shares.
- Handles the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, email, pcs, operating systems, hardware, software, mobile devices, peripherals and office equipment.
Marketing Technology Associate
Verticurl Marketing Pvt Lmtd
07.2017 - 12.2019
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed Eloqua instance including all related activities such as data management, email design/testing, lead scoring, segmentation, reporting and analysis and integrations
- Design, develop and implement automated marketing campaigns in Eloqua, including email marketing, lead nurturing and scoring.
- Develop and optimize lead scoring models and audience segmentation based on customer behavior and demographics.
- Manage and configure Eloqua settings, including user permission, data fields and API integrations.
- Conduct A/B testing on campaigns and optimize workflows for better engagement and conversion rates.
- Monitor and analyze campaign performance, generate reports, and provide actionable insights for continuous improvements.
- Identify and resolve issues related to data syncing, email deliverability, and other technical aspects of Eloqua
- Provide support and training to marketing users on Eloqua best practice and system functionality.
Skills
Network administration
ITIL framework
Application installations
IT troubleshooting
Technical issue analysis
IT risk management
Information security
Cybersecurity expertise
Technical reporting
Quality assurance
Troubleshooting and Diagnostics
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Implemented Asset Tool to maintain the details of Assets & Other Accessories via online (up-to-date).
- Documented and resolved Audit & Accounts deliverables for Laptops & Other Assets which led to 100% accuracy and efficiency.
- Resolved product issue through consumer testing.
- Provide friendly, timely and high quality IT support to our internal and remote team of over 300+ users. Administration of Google Apps for enterprise for all users including troubleshooting.
- Created, updated and maintained document workflows, user resources, and IT processes. Enforced IT policies including security, email, accounts, passwords, and compliance.
- Lead and oversee day-to-day helpdesk operations to exceed customer expectations by delivering quality SLA response times and resolutions.
- Work with fixed and aggressive deadlines and execute tasks in a high-pressure environment.
- Provide support for office 2010, 2013, Office 365 - outlook, powerpoint, word, OneNote, and SharePoint online. Install and configure mail accounts and troubleshoot pst and ost issue.
- Provide support for the active directory – add/delete user and workstations, ou move and update descriptions, reset password, lock/unlock the user account.
Software
Remote Desktop
Operating Systems
Office 365 Admin
System Installations/Upgrades
Hardware/Software Testing
Security
Project management
Adaptability
Data analysis
Information technology
Timeline
Specialist - IT Support
Verticurl Marketing Pvt Lmtd
01.2020 - Current
Marketing Technology Associate
Verticurl Marketing Pvt Lmtd
07.2017 - 12.2019
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