Harjeet Singh
IT Sales Professional
Govindpuri,New Delhi
Summary
To utilize my knowledge and skills for organizational requirements, identify its needs, and correlate with my goals to apply myself with dedication, devotion, and dynamism to grow along with the organization.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Associate - Business Development
Shipway - eCommerce Automation Partner
Gurugram
06.2023 - Current
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained and supported new team members, maintaining culture of collaboration.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Inside Sales - Senior Executive
Unicommerce E-Solution Pvt Ltd.
06.2021 - 06.2023
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Trained and supported new team members, maintaining culture of collaboration.
- Maintained relationships with customers to maximize sales opportunities.
Senior Tele Marketing Executive
Sulekha.Com New media Pvt. Ltd.
10.2017 - 12.2020
- Developed new sales opportunities through development and rollout of promotional plans.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Managed customer relations through communication and helpful interactions.
- Worked varied hours to meet seasonal and business needs.
- Providing sales support during virtual and onsite client
meetings.
Product Advisor - Market Development
People Interactive (I) Pvt. Ltd.
12.2016 - 10.2017
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit and set up payment methods.
Tele Marketing Executive
Matrimony.com ltd
08.2014 - 12.2016
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Utilized sales techniques to build customer interest and close sales.
- Negotiated pricing and payment terms with customers when possible to close deals.
Education
MBA - Supply Chain Management
GLA University
Mathura-Delhi Road Mathura, Uttar Pradesh 281406 07.2023 - Current
Skills
Inbound & Outbound Marketing
Education Qualification
- M.A. from PASSED IN 2017 (M.J.P.R.U)
- B.A. from PASSED IN 2015 (M.J.P.R.U)
- 10+2 from (U.P. Board) PASSED IN 2011
- 10th from (U.P. Board) PASSED IN 2008
Certification
[Digital Marketing], [Tech Vidya] - [9 Dec 2021]
Personal Information
- Father's Name: Sh.Vijender Singh
- Date of Birth: 11/30/93
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
MBA - Supply Chain Management
GLA University
07.2023 - Current
Senior Associate - Business Development
Shipway - eCommerce Automation Partner
06.2023 - Current
[Digital Marketing], [Tech Vidya] - [9 Dec 2021]
12-2021
Inside Sales - Senior Executive
Unicommerce E-Solution Pvt Ltd.
06.2021 - 06.2023
Senior Tele Marketing Executive
Sulekha.Com New media Pvt. Ltd.
10.2017 - 12.2020
Product Advisor - Market Development
People Interactive (I) Pvt. Ltd.
12.2016 - 10.2017
Tele Marketing Executive
Matrimony.com ltd
08.2014 - 12.2016
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