Harjeet Singh
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Store-In-Charge
06.2021 - Current
- Supervised daily store operations and ensured smooth workflow among staff.
- Trained new employees on customer service standards and store procedures.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Conducted regular team meetings to communicate goals and provide updates.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Organized weekly meetings with department heads to review progress on key objectives.
Customer Service Associate
Customer Service
10.2018 - 03.2021
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints efficiently and professionally.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Telemarketing Executive
Tele Marketing Executive
09.2014 - 11.2015
- Conducted outbound calls to engage potential customers and promote services.
- Managed customer databases using CRM software for efficient tracking and follow-up.
- Collaborated with team members to develop effective telemarketing scripts and strategies.
- Responded to customer inquiries promptly, providing accurate information and support.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Adhered strictly to company policies concerning customer privacy regulations.
- Ensured compliance with applicable laws related to telemarketing operations.
- Identified new business opportunities by researching industry trends and market conditions.
Education
Post-Graduate Certificate - Post Graduate in Software Engineering
National Institute of Information Technology(NIIT)
06-2017
Bachelor of Computer Applications - Computer And Information Systems
Jamia Hamdard Deemed University
07-2014
Senior School Certificate Examination - Commerce
Sarvodya Bal Vidyalaya
05-2010
Secondary School Certificate Examination - Commerce
Sarvodya Bal Vidyalaya
05-2008
Skills
- Employee training
- Customer service
- Sales strategies
- Visual merchandising
- Market analysis
- Performance evaluation
- Data analysis
- Policy adherence
- POS systems operations
- Problem-solving
- Microsoft Office Suite
- Operations
- Work Planning and Prioritization
- Store operations
- Strategic planning
- Staff management
- Process improvements
- Verbal and written communication
- Business development and planning
- Relationship building and management
- Communication skills
- Time management
- New hire training
- Customer service and engagement
- Billing
- Cash auditing
- Team management
Languages
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
English
Proficient (C2)
C2
Certification
- Best performer
- Best Store In-charge
- Well Team Lead
Accomplishments
- Promoted as Assistant Manager
- Top earner
- Top performer
References
References available upon request.
Timeline
Assistant Store Manager
Store-In-Charge
06.2021 - Current
Customer Service Associate
Customer Service
10.2018 - 03.2021
Telemarketing Executive
Tele Marketing Executive
09.2014 - 11.2015
Post-Graduate Certificate - Post Graduate in Software Engineering
National Institute of Information Technology(NIIT)
Bachelor of Computer Applications - Computer And Information Systems
Jamia Hamdard Deemed University
Senior School Certificate Examination - Commerce
Sarvodya Bal Vidyalaya
Secondary School Certificate Examination - Commerce
Sarvodya Bal Vidyalaya