Harjeet Kaur Gupta
New Panvel
Summary
Experienced Senior Associate with a strong analytical mindset and adaptable problem-solving skills. Proven leader skilled in optimizing processes and streamlining operations to enhance team efficiency. Knowledgeable in social media management, with expertise in content creation and maintaining a positive brand image across various platforms.
Overview
8
8
years of professional experience
Work History
Senior Associate - Customer Experience
The Souled Store Pvt Ltd
03.2021 - Current
- Analyzed data and created reports for senior management.
- Provided exceptional customer service by addressing inquiries, concerns, and complaints through calls, emails, and chats.
- Devised effective approaches to engage customers on various social media platforms.
- Monitored customer feedback on social media platforms and responded accordingly.
- Monitored social media platforms for inappropriate or offensive material.
- Employed effective methods to increase fan interaction through social networking platforms.
Customer Relationship Executive
ICICI Lombard Pvt Ltd
06.2019 - 10.2020
- Created and maintained customer databases, segmenting customers into different categories based on their needs.
- Researched and generated potential leads from both incoming inquiries and cold calling, effectively pitching the product to prospective clients.
- Created detailed reports outlining sales activity, customer feedback, and other data points.
- Analyzed market trends to develop competitive rates and coverage options.
Sales Representative
Maha Auto Wheels Pvt. Ltd.
Navi Mumbai
01.2017 - 01.2019
- Developed and maintained relationships with customers to ensure repeat business.
- Researched competitors' products, prices, and sales techniques.
- Reviewed monthly performance against targets set by management team.
- Identified opportunities for cross-selling additional products and services.
- Analyzed market trends to identify potential sales opportunities.
Marketing Intern
Nutrifyme Superfoods Pvt, Ltd.
Mumbai
07.2018 - 10.2018
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Recorded all activities performed during internship period to gain insights into market behavior.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Streamlined focus on necessary changes, optimizing decision-making process.
Education
Bachelor of Management Studies - Marketing
Pillai’s College of Arts, Commerce and Science
01-2019
HSC -
C.K.T Junior College
01-2016
Skills
- Team Management
- Record-keeping
- Data-Driven Decision Making
- Performance monitoring
- Creative Communication
- Strategic Problem-solving
- Engagement Strategy
- Writing, editing, and proofreading
- Content creation and editing
- Social Media Engagement
Education
BMS, 8.5, 2019, HSC, 70%, 2016
Languages
- English
- Hindi
Hobbies and Interests
- Music & Dancing
- Reading Novels and articles
- Writing poems and quotes
Accomplishments
Soul of the Month, 2022: Recognized for exceptional performance, consistently surpassing KPIs and demonstrating outstanding orientation across all platforms.
Language
English
First Language
Hindi
Beginner
A1
Affiliations
Music & Dancing
Reading Novels and articles
Writing poems and quotes
Timeline
Senior Associate - Customer Experience
The Souled Store Pvt Ltd
03.2021 - Current
Customer Relationship Executive
ICICI Lombard Pvt Ltd
06.2019 - 10.2020
Marketing Intern
Nutrifyme Superfoods Pvt, Ltd.
07.2018 - 10.2018
Sales Representative
Maha Auto Wheels Pvt. Ltd.
01.2017 - 01.2019
Bachelor of Management Studies - Marketing
Pillai’s College of Arts, Commerce and Science
HSC -
C.K.T Junior College
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