Vivek Alha

§ Coordinated all activities ensuring a seamless single point of contact for all services requiring immediate support were met Ensured all processes and procedures were kept up-to-date and accurately reflected customer environments and requirements.

§ Liaise with all internal service delivery teams to ensure a consistently high level of service.

§ Incident analysis to reduce the incidents & improve overall availability.

§ Making efforts to maintaining rig communication with Clients for any issue and deal with all escalations.

§ Lead the eMIM bridges from service delivery stand point.

§ Responsible for Overall delivery of Ongoing Projects and planning for new projects.

§ Organising Brain storming session with team for the new projects and automation initiatives.

§ Monthly reports presentation to higher management.

§ Weekly reporting on Incidents, Change Management, Problem Tickets. Open SR with product vendors.

§ Weekly meeting with teams to work on focus area. Tracking of open items in JIRA.

§ Management of Vendor team and their chargeability

§ Managing Vendors and their OPEX ( Chargeability)

§ Responsible for hiring and on boarding of new resources and off boarding of resources.

§ Served as the primary escalation point for the Global IAAS team during IST hrs.

§ Managed and drove all services through the adoption and implementation of ITIL processes and procedures.

§ Minimized risk to both end-users and the client. Assisted the management for execution of their IT strategy through the implementation of continuous improvements that align with the needs of the client's business.

§ Implemented simple and clear weekly written communications to accurately report on the status and quantify the day to day operational work resident engineers provide.

• Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
• Championed continuous improvement initiatives within the organization, driving efficiency gains across all projects.
• Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
• Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
• Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
• Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs.
• Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
• Ensured compliance with industry regulations and organizational policies throughout the program lifecycle, mitigating potential risks or liabilities for the company.
• Resolved conflicts among team members to maintain a cohesive working environment focused on achieving shared goals.
• Mentored junior staff members, contributing to their professional growth and fostering a positive work environment.
• Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
• Leveraged industry best practices to optimize program management processes throughout the company.
• Tracked and reported program results to customers and stakeholders to facilitate change management activities.
• Negotiated contracts with vendors, ensuring favorable terms and conditions for the organization''s needs.
• Spearheaded change management efforts during organizational transitions, minimizing disruption while maintaining focus on key objectives.
• Increased customer satisfaction rates by implementing robust feedback mechanisms and incorporating client input into future program planning efforts.
• Optimized resource allocation, ensuring projects were delivered within budget and scope.
• Led cross-functional teams to facilitate collaborative efforts, resulting in successful launch of key initiatives.
• Implemented customer feedback loops to refine project outputs, increasing user satisfaction.
• Facilitated workshops and training sessions to upskill team members, boosting project performance.
• Leveraged industry trends to guide strategic planning of future projects, keeping organization ahead of curve.

• Archiving Data from legacy or Ongoing application to cloud
• Supporting and planning of Archiving structure, unstructured data restoration for legacy application and current running application.
• Planning of recovering data for future reference for audit and compliance and legal compliance purpose.
• Technologies supporting Apache Aver, JSON, Kafka, SFTP, DB, API

§ Agile methodology, Planning, Controlling and managing tasks by JIRA Agile methodology.

§ Archiving structure, unstructured data for legacy application and current running application

§ Planning of archiving data for future reference for auditing bodies and legal compliance purpose.

§ Technologies supporting Apache Aver, JSON, Kafka, SFTP, DB,

• Leading a cross functional team of infrastructure engineers, NOC, Customer Operations Support.
• Implementation and streamlining process around CAB, Incident management, Problem management.
• Planning of migration from open Stack to VMware virtualization, Making sure all Server are as technical specification.
• Evaluate application, Infrastructure in context of both high-level strategy and technical solutions

• Leading infrastructure and application support for ESB application.
• Implementation and streamlining process around CAB, Incident management, Problem management.
• Setting up of monitoring system ( OEM )
• Migration of TLS 1.1. to TLS 1.2
• Implementation of Oracle gateway API

• Spearheaded the strategic responsibilities for ensuring seamless functioning of IT Operations and drove technological excellence by driving new IT initiatives, IT strategy formulation/implementation, Stakeholder collaboration and providing strategic direction & leadership to large teams.
• Implemented best practices in IT, responsible for Business Continuity Planning, led process improvement by providing cross-functional leadership and optimized resources. Attained overall IT operational stability and taken care of overall delivery of Arcadis and Statnett (Middleware, IaaS, DB team, UNIX technologies).
• Deployed enterprise services eco-system by taking charge of the strategic responsibilities, by managing strategy, design, implementation and operation of all enterprise services, which includes Service Delivery Management, IT Governance, Vendor Management, IT budget and IT procurement.
• Built the processes from the level of scratch, migrated to new processes and contributed towards expansion of business opportunities by strengthening relationship with both internal & external stakeholders.
• Led the FMW tower in OES group for different projects on On Premise and OCI cloud. Handled IC and IO teams at the same time.
• Fostered and promoted adoption of Cloud technology (across existing & new accounts) and led several initiatives in conjunction with the senior leadership for realizing revenue growth opportunities and cost savings. Saved around 30, 000 pounds by way of best utilization of the infrastructure and resources.
• Provided thought leadership and facilitated a culture of high-performance by participating in knowledge sharing platforms, creating talent tool for future need
• Achieved resource optimization through automation in terms of space benefit of 300 GB every week, thus saved dollar value, reduced 40-70 of storage and improved performance on non-production.
• Ensured effective vendor coordination and support for License Maintenance and Support, Application Version, Patch and Release management, Incident Analysis and resolution of complex problems.
• Delivered projects within the stipulated timelines and resources by monitoring progress continuously, attending review meetings and provided proactive technical resolutions by prioritizing issues and resolved complex problems through troubleshooting support.

• Responsible for driving the entire gamut of technical functions with focus on management of all products of FMW, supported middleware stack of Flex cube application on PBOP app for UBANK @NAB using Oracle products
• Ensured seamless project transitions and streamlined the workflows through proven excellence in managing the documentation work including SOP, run book, Project plans, Technical manual and Artefacts.
• Spearheaded global cross-cultural onsite and offshore FMW team.
• Demonstrated efficiency in setting up of the Technical eco-system, achieved excellence in Service Delivery Management and strengthened relationship with the internal and external stakeholders.
• Met the Project Delivery timelines consistently by facilitating Cross-team collaboration, ensured seamless project execution, implementation, automation, DR exercise and BCP, Debugging and Troubleshoot J2EE application related issues.
• Executed multi-tier migration engagements onto oracle technology stack which include porting application, DB, middleware, OS, Storage and Oracle Hardware.
• Installed and configured various products of FMW SOA, OSB, OHS, Webgate, OBIEE, ODI, OAM, OIM, OAAM, OTD. Managed the patching life-cycle of Fusion Middleware products.