Harjit Kaur Bhatia

• Coordinate and schedule chemotherapy treatments for patients.
• Ensure appointments are in line with the treatment plans prescribed by oncologists.
• Manage changes or cancellations and re-schedule as needed.
• Communicate appointment details to patients and their families.
• Provide information regarding pre-treatment preparations and post-treatment care.
• Address patient inquiries and concerns regarding their treatment schedules.
• Work closely with oncologists, nurses, and other healthcare professionals to ensure smooth scheduling.
• Ensure that the required medical staff and resources (e.g., chemotherapy chairs, infusion rooms) are available.
• Maintain accurate and up-to-date patient records and treatment schedules.
• Ensure confidentiality and compliance with healthcare regulations.
• Prepare and distribute schedules and appointment reminders.
• Handle insurance verifications and authorizations related to chemotherapy treatments.
• Assist with administrative tasks such as filing, data entry, and managing correspondence.
• Experience in a healthcare setting, particularly in oncology, is highly preferred.
• Previous experience in scheduling, medical administration, or a similar role is advantageous.

• Worked for the Australian Gas and Electricity Provider in the project Suez-Technical data entry into SAP and CRM software
• Documenting existing processes within the organization, including workflows, standard operating procedures (SOPs), and best practices
• Identifying areas for improvement in existing processes and suggesting and implementing solutions to enhance efficiency, reduce costs, or improve quality
• Ensuring that processes are being followed correctly and consistently across the organization to maintain quality standards
• Analyzing data related to processes to identify trends, performance metrics, and areas for improvement
• Collaborating with various teams within the organization, including IT, operations, and management, to streamline processes and improve cross-functional efficiency
• Used outstanding interpersonal and relationship-building skills to engage and motivate teams throughout intensive training programmes and trained a court of about 20 associates for the same process.

• Communicated with clients to obtain a better understanding of needs and make recommendations on appropriate products.

• Listened closely to each customers needs and requirements and used detailed product knowledge to make recommendations and improve customer experience.

• Assisted customers with product selection based on individual needs.
• Developed and maintained relationships with customers to ensure their satisfaction.
• Investigated customer complaints and provided solutions within acceptable time frames.
• Resolved billing issues and disputes through effective problem solving techniques.
• Reviewed completed work to verify consistency, quality and conformance.
• Recruited and trained new employees to meet job requirements.