Harjit Singh Arora
Results-driven Sales/Business Development Professional With Skills To Build Key Relationships For Enhancing Company's Growth And Objectives While Maintaining A Thorough Understanding Of Business Goals, Targeting Assignments In Sales & Marketing/Business Development In ICT & FMCG Industry Across India –Delhi NCR / North India, Abroad - Middle East & Nigeria
Ludhiana,Punjab
Summary
- Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
- Accomplished Sales Manager offering 25 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
- Experienced Sales Professional, well-versed in developing performance-oriented cultures devoted to continuous improvement and revenue growth. Results-focused leader with proven success in maintaining long-term growth. Excels in building long-lasting, productive client relationships to boost customer numbers and market share.
- Analytical, strategic-thinking and meticulous sales professional with over 25 years of comprehensive experience in relationship-building, partnership cultivation, top account retainment and profit channel growth. Self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Talented at identifying customer needs to deliver effective solutions.
- Determined and responsible Sales Professional with more than 25 years of success boosting efficiency and streamlining procedures for GT & MT. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
- Results-oriented business development management professional focused on exceeding revenue objectives and driving business growth. Excellent networking and lead development skills.
- Skilled Business Development Manager bringing expertise in Sales, Marketing & Business Development. Decisive and forward-thinking leader with persuasive communication style.
- Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises.
- Highly successful in driving large scale profit gains through acquisition, deepening & retention of customer base across different locations in India (Delhi - NCR, North India -Punjab, Haryana, HP & Mumbai), Dubai(UAE) and Nigeria (Africa)
Overview
4
4
Languages
5
5
years of post-secondary education
30
30
years of professional experience
Work History
Digital Transformation Development Manager
AMD Telecom Pvt. Ltd.
Gurgaon, Delhi - NCR
05.2020 - Current
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Conducted research, gathered information from multiple sources and presented results.
- Identified opportunities for growth within India and collaborated with sales teams to reach sales goal.
- Exceeded goals through effective task prioritization and great work ethic.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Collaborated with the Management & other relevant Departments to achieve required Results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Prepared sales presentations for clients showing success and credibility of Digital products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Maintained up-to-date knowledge of Digital Communication and performed competitor analysis.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Consulted with product development teams to enhance products based on customer data.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Negotiated, prepared and signed contracts with clients.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Area Sales Manager
Jivo Wellness Pvt Ltd.
New Delhi, Delhi
05.2019 - 04.2020
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Expanded product distribution by adding more than Double, new distribution points in region, including convenience stores, distributors, retail supermarkets and food services.
- Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.
- Expanded market share 25% by increasing sales to retailers and distributors.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Conducted regular ride-alongs with sales staff to review policy and procedures and benchmark best practices.
- Managed and motivated sales team to increase revenue 20% in a Quarter.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Analyzed sales data and kept up to date with market trends.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Managed team of 15 direct reports.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Evaluated staff performance against expectations and established goals.
- Monitored weekly, monthly and quarterly achievement goals.
- Identified new product opportunities and target customers.
- Created robust sales plans and set territory quotas.
- Traveled to Punjab, Haryana & Delhi NCR locations to sell FMCG products with efficiency and success.
- Forecasted sales and set successful policies to achieve sales objectives and related metrics within timeframe.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered consistent and relevant feedback to sales personnel to improve selling skills.
- Researched customer needs, market trends and competitor activities.
VP Sales
Selekt
Delhi - NCR, North India, Delhi
09.2018 - 04.2019
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Created additional revenue streams by introducing new product lines
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Produced contracts, reports, letters, and proposals for clients.
- Held weekly meetings with Sales Director to identify techniques to overcome sales obstacles.
- Identified opportunities for growth within North India and collaborated with sales teams to reach sales goal.
- Initiated and managed qualified pipeline of INR 70 Lakhs within 6 months of coming on-board through effective Sales/Marketing Skills management
Business Unit Head - Nigeria
Prologix ME, Dubai
Lagos, Nigeria
03.2015 - 09.2017
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Worked with corporate customers to understand their needs and provided excellent service.
- Actively listened to customers, handled concerns quickly and resolved their major issues timely
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving Technical issues.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Developed international business relationships to drive business units abroad.
- Targeted new markets and increased sales by 20% through proactive sales and negotiation techniques.
- Produced contracts, reports, letters, and proposals for clients.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Senior Sales Account Manager
Prologix ME, Dubai
Dubai, Dubai
03.2014 - 03.2015
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
- Resolved customer issues quickly and managed over 100 accounts to increase sales and meet quotas.
- Brought in more than $ 2 million in sales in less than 3 months.
- Produced contracts, reports, letters, and proposals for clients.
- Targeted new markets and increased sales 25% through proactive sales and negotiation techniques.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Business Development Manager
Jasiel Creations
Delhi - NCR, Delhi
02.2010 - 02.2014
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Created reports and presentations detailing business development activities.
- Consulted with product development teams to enhance products based on customer data.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Negotiated, prepared and signed contracts with clients.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Researched and identified opportunities for account growth, account penetration and market expansion.
Business Development Manager
Nirmal Computer Co
Ludhiana, Punjab
01.1990 - 01.2010
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Implemented marketing strategies for stand-alone, fully integrated IT company providing solutions to meet demands of IT industry.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Boosted sales from Distributors and Retailers channels more than 50% from Year on Year
- Consistently exceeded quotas through penetration of new accounts.
- Created reports and presentations detailing business development activities.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
- Devised effective marketing, sales and other promotional initiatives.
- Represented company and promoted products at conferences and trade association meetings.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Scheduled promotional activities in accordance with available inventory and staff resources.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Negotiated, prepared and signed contracts with clients.
- Performed research to uncover potential target areas, markets and industries.
- Applied strategic negotiation and sales closing skills to bring in new accounts.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Collected data and performed customer needs analysis.
- Researched and identified opportunities for account growth, account penetration and market expansion.
Education
High School Diploma -
GGN College
Ludhiana 08.1984 - 03.1986
Bachelor of Science - Computer Science And Programming
GGN College
Ludhiana 05.1986 - 03.1990
Skills
Team Builder
Revenue & Market GrowthInternational Business DevelopmentGeneral & Modern Trade OperationsStrategic LeadershipResults-driven professional with skills to build key relationships
Marketing/Business Development in ICT & FMCG Industry across India & Abroad
Top level sales & operations professional
Development authority with over 25 years of expertise
Increasing corporate revenues through new business development
Creating New Accounts and Retaining existing accounts within the industry
Highly successful in driving large scale profit gains
Strategic Business Transformer
Goals and eliciting top performer across premier organization
Motivational leadership and collaborating with the top management teamERP (Worked on Microsoft Dynamics, Hubspot, Suite CRM)
Skilled Administrator
Business DevelopmentInternational BusinessTerritory managementAfter-sales support
Creating sales strategies
Sales report analysis
Sales generation
Sales Goals
B2C sales Professional
Sales pipeline development
ICT & FMCG Sales
Business development and planning
Sales processes
Territory Management
Relationship building
Sales expertise
Verbal and written communication
Analytical problem solver
Solution selling
New Business Development
B2B sales Professional
Business development and planning
Sales initiatives and techniques
Presentation ability
Expanding territories
Profit and loss understanding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Digital Transformation Development Manager
AMD Telecom Pvt. Ltd.
05.2020 - Current
Area Sales Manager
Jivo Wellness Pvt Ltd.
05.2019 - 04.2020
VP Sales
Selekt
09.2018 - 04.2019
Business Unit Head - Nigeria
Prologix ME, Dubai
03.2015 - 09.2017
Senior Sales Account Manager
Prologix ME, Dubai
03.2014 - 03.2015
Business Development Manager
Jasiel Creations
02.2010 - 02.2014
Business Development Manager
Nirmal Computer Co
01.1990 - 01.2010
Bachelor of Science - Computer Science And Programming
GGN College
05.1986 - 03.1990
High School Diploma -
GGN College
08.1984 - 03.1986