Harjit Singh Hanspal
Customer Relationship Manager
Mumbai
Summary
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Assistant Shift Manager
Calypso Casino
Baga
09.2021 - 03.2022
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Monitored gaming operations continuously to check on dealers and players.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Pit Supervisor and Senior Trainer
Marina Bay Sands Ptd Ltd
Singapore
04.2010 - 03.2020
- Trained, supervised and evaluated workers.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Established and maintained banks and table bet limits for each supervised game.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
Croupiers
Carnival Cruise Lines
Florida
02.2008 - 03.2010
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
Table Games Supervisor
Star Cruise Pvt Ltd
Singapore
04.2001 - 10.2007
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Monitored chips purchases, table inventories and player win ratios.
Education
Bachelor Of Commerce - Economics
Ambitious College of Distance Learning
Dadar West 06.2005 - 04.2006
Secondary School Certificate -
Ambitious College
Dadar 06.1999 - 03.2000
Higher Secondary Certificate - Economics
Ambitious College
Dadar West 07.2001 - 05.2002
Skills
Attention to Detail
undefinedTimeline
Assistant Shift Manager
Calypso Casino
09.2021 - 03.2022
Pit Supervisor and Senior Trainer
Marina Bay Sands Ptd Ltd
04.2010 - 03.2020
Croupiers
Carnival Cruise Lines
02.2008 - 03.2010
Bachelor Of Commerce - Economics
Ambitious College of Distance Learning
06.2005 - 04.2006
Higher Secondary Certificate - Economics
Ambitious College
07.2001 - 05.2002
Table Games Supervisor
Star Cruise Pvt Ltd
04.2001 - 10.2007
Secondary School Certificate -
Ambitious College
06.1999 - 03.2000
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