Harjot Chawla
Business Analyst
Pune
Summary
Results-driven Senior Business Analyst and Technical Support Consultant with over 10 years of experience in healthcare IT. Expert in Altera/Allscripts EHR systems, advanced SQL troubleshooting, and client engagement. Proven track record in resolving high-impact technical issues, leading support initiatives, and collaborating with global teams. ITIL certified, with a focus on streamlining processes and driving measurable impact.
Overview
14
14
years of professional experience
2025
2025
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Senior Business Analyst
Tech Mahindra
08.2021 - 07.2024
- Company Overview: Client: Ascension Technologies
- Provided expert support for Altera solutions (Sunrise, TouchWorks) across 10+ modules with HL7 data exchange.
- Led configuration, analysis, and defect resolution, achieving 98% SLA compliance for L2/L3 escalations.
- Developed SQL procedures, improving query performance by 25%.
- Spearheaded 3 major product releases, leading UAT and deployment support.
- Mentored analysts, increasing resolution efficiency by 35% through structured training.
- Client: Ascension Technologies
Technical Support Consultant
Allscripts (India) Pvt. Ltd.
01.2011 - 02.2017
- Delivered product support for Allscripts platforms across 50+ hospitals, resolving 90% of issues within 24 hours.
- Optimized stored procedures, improving data retrieval speeds by 40%.
- Generated 300+ reusable knowledge articles in Salesforce, enhancing support efficiency.
- Configured system/network setups for 500+ users, ensuring operational continuity.
Network Associate
Mphasis – An HP Company
05.2010 - 01.2011
- Company Overview: Client: Bank of America
- Provided technical assistance, closing 95% of support tickets on first attempt.
- Managed Active Directory and Exchange accounts for 1,000+ employees.
- Oversaw VPN and firewall configurations, strengthening system security.
- Client: Bank of America
Education
Master of Business Administration (MBA) -
Liverpool John Moores University
Post Graduate Program in Management - undefined
Institute of Management Technology (IMT)
B.E. - Computer Science
Guru Nanak Dev Engineering College
12th Standard - undefined
Nowrosjee Wadia College
Pune, Maharashtra10th Standard - undefined
Hume Mchenry Memorial High School
Skills
- Altera/Allscripts EHR Systems
- SQL
- PL-SQL
- SSRS Reporting
- HL7
- MLM
- ETL Monitoring
- Windows Server
- Active Directory
- Networking
- Script Writing
- Requirements gathering
- Business process mapping
- Business process improvement
- Software development lifecycle
- Problem-solving
- Analytical thinking
- Workflow Analysis
- Process optimization
- Attention to detail
- Strategic thinking
- Verbal and written communication
- Client relationship management
- Clear communication
- Business analysis
- Problem-solving abilities
Certification
ITIL V3 Foundation
Awards Recognition
- Superstar of the Year – Allscripts
- 6× CLEAR Awards – Allscripts
- 5× Employee of the Month – Allscripts
- Appreciation from Allscripts CEO Glen Tullman (2012)
- Project Award at National Conference on CS & IT
- 3rd Prize at National Technovision Project Exhibition
- Published Journal on Soldier Tracking
Personal Information
- Date of Birth: 07/08/87
- Marital Status: Married
Core Skills Achievements
- Altera/Allscripts EHR Systems (Sunrise, TouchWorks, Paragon, STAR), Delivered technical solutions for 20+ healthcare facilities, enhancing system reliability.
- SQL/PL-SQL/SSRS Reporting, Optimized queries, reducing report generation time by 30%.
- HL7, MLM, ETL Monitoring, Resolved 95% of integration issues, improving interoperability.
- Windows Server, Active Directory, Networking, Managed 100+ user accounts for seamless IT operations.
- Script Writing & Debugging, Developed scripts, reducing manual interventions by 40%.
- Software Troubleshooting & Root Cause Analysis, Cut system downtime by 50%.
- Incident & Problem Management (ServiceNow, Salesforce), Resolved 200+ high-priority cases annually, improving SLA compliance.
- Agile & Scrum Methodologies, Led sprints for 5+ cross-functional teams, ensuring timely delivery.
- Mentoring & Documentation, Trained 15+ analysts, boosting team efficiency by 35%.
Timeline
Senior Business Analyst
Tech Mahindra
08.2021 - 07.2024
Technical Support Consultant
Allscripts (India) Pvt. Ltd.
01.2011 - 02.2017
Network Associate
Mphasis – An HP Company
05.2010 - 01.2011
Post Graduate Program in Management - undefined
Institute of Management Technology (IMT)
B.E. - Computer Science
Guru Nanak Dev Engineering College
12th Standard - undefined
Nowrosjee Wadia College
10th Standard - undefined
Hume Mchenry Memorial High School
Master of Business Administration (MBA) -
Liverpool John Moores University
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