Harjot Wasu
Pune,Maharashtra
Summary
Dynamic professional with 9 years of experience in logistics and operations. Proven expertise in auditing, customer experience, and business process improvement. Skilled in coordinating, managing teams, and implementing transformative leadership to optimize operations. Known for effectively handling escalations and implementing corrective and preventive actions. Proficient in generating reports and dashboards, mapping processes, and ensuring quality management. Adept at training and mentoring team members to achieve operational excellence. Possess strong communication skills and the ability to drive process enhancements. Excels in a fast-paced, dynamic environment while ensuring a superior customer experience.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader – US Exports Customer Experience
SHIPCO TRANSPORT
Pune
1 2022 - Current
- Responsible for overseeing the day-to-day operations of 82 team members, distributing the workload evenly among staff and making sure motivation and performance levels are maintained. Allocating jobs and workloads to individual staff members based on their ability.
- Implemented various Smart SOPs streamline processes and enhance efficiency.
- Conducting team members performance review on Monthly, Half Yearly and Annual basis. Checking their performances if not up to the mark as per the KPI for three consecutive months, taking necessary action for improving their performance.
- Creation of several reports such as Monthly Volume Report with Billable and Non-Billable volume, Capacity Management Report, Utilization Report, Skill Matrix, CAPA, FCL Vouchering, Daily Performance Report, etc.
- Managing Stakeholder requirements by having bi-weekly and monthly calls to understand the complains/suggestions highlighted by the front offices and to make necessary changes required in the process.
- Successfully migrated various processes from the front office to PRC and ensuring there is no hiccups/complains post the completion of migration. Sharing the volume, accuracy, process improvement suggestions, queries with Higher Management and Stakeholders on regular basis.
Assistant Team Leader – US Exports Documentation
SHIPCO TRANSPORT
01.2021 - 12.2022
- Escalation handling: Handling the escalations received from the US location
- Coordinating with the front office to get the errors to minimal level and educating the team on how to avoid the silly errors
- Performing FMEA (Failure Mode Effects Analysis) to identify and address potential problems or failures and their resulting effects on the system and process before an adverse event occurs
- Preparation of CTQ (Critical to Quality): Worked with the management in mapping the CTQ's, which are pointers for the QC team to map the errors and maintain optimum quality of the output for the customer
- Preparation of SOP/CSOP/Global template: Worked with the management and clients to prepare a SOP for the process and to amend it whenever required
- Training: Imparting training to new associates regarding process
- I have also attended trainings that provided in depth knowledge of Imports, FAMS, Vessel Transmission, Quotations, Bill of lading and Export documentation process.
Principal Executive – US Exports Documentation
SHIPCO TRANSPORT
01.2019 - 01.2021
- Bill of Lading: Creating Bill of Lading with the Shipping Instructions sent by the Customers and sending them the final Proof Copies for both LCL and FCL
- LCL Pre-Alerts: Handling the LCL Pre-Alert Team by making sure the Pre-Alerts are sent to Destination Agent by the users for all the Bookings which are Confirmed on Board on Daily basis
- Handling the mails received from Destination Agents, Customers and Front Office Handlers and ensuring timely and effective action on them
- Handling the Prior and After Sailing Corrections request received from Customer
- Helping not only the LCL Pre-Alert Team members in their Process Related Queries/Issues, but also solving Queries of Colleagues related to different processes of US Exports
- FCL Pre-Alerts: Handling the FCL Pre-Alert Team by making sure the Pre=Alerts are sent to Destination Agent by the users for all the Bookings which are Confirmed on Board on Daily basis
- Handling the mails received from Destination Agents, Customers and Front Office Handlers and ensuring timely and effective action on them
- Handling the Prior and After Sailing Corrections request received from Customer
- Helping not only the FCL Pre-Alert Team members in their Process Related Queries/Issues, but also solving Queries of Colleagues related to different processes of US Exports
- Bookings: Handling and creating Bookings such as Non-Haz, Haz, Gateway, Co-load and Direct based on the instructions provided by the Customer.
Process Associate – Europe and US Bookings
TATA CONSULTANCY SERVICES
10.2016 - 01.2019
- Produced ad hoc reports and documents for senior team members
- Ensured that process checks were done properly and at the correct frequency
- Redirected shipments en-route in response to customer requests
- Conducted training of new employees
- Assigning new tasks & cases to team members QA/QC of cases processed by the team members Generating Hazardous commodities bookings for customers Escalation handling Identified & addressed project risks & prevented these from turning into critical issues
Logistics Analyst
SEARCE LOGISTICS
4 2015 - 10.2016
- Invoicing: Auditing daily shipments according to the agreed rates with the customer and generating invoices for payment
- Exception Management: Raising dispute with vendor/customer for incorrect claim and provide adequate resolution to settle dispute, follow up for missing documents or rates to continue the invoicing process on time
- Financial status report: Preparing month-end and year-end financial status reports
- Track & Trace: End to end shipment tracking from origin till final customer
- Reporting: Preparing excel reports and publishing to the customer with their milestones update
- Quality: Providing quality feedback to any recruit during their probation period.
Education
Bachelor Of Business Management (International Business) -
NESS WADIA COLLEGE OF COMMERCE
Pune 08.2011 - 04.2014
Higher Secondary School Certificate - undefined
NESS WADIA COLLEGE OF COMMERCE
Secondary School Certificate - undefined
YMCA'S MAHARASHTRA ENGLISH SCHOOL
Skills
Leadership : Ability to inspire and motivate team members, fostering a positive work environment
- Customer Focus: Commitment to understanding and meeting the needs of customers to enhance satisfaction and loyalty
- Team Development: Capability to mentor and coach team members, fostering their growth and development
- Technical Proficiency: Familiarity with relevant software, tools, and technologies used in operations management
- Time Management: Skill in prioritizing tasks and managing time efficiently to meet deadlines
- Project Management: Proficiency in planning, executing, and overseeing projects, ensuring they are completed on time and within budget
- Analytical Thinking: Capacity to analyze data, assess situations, and make informed decisions based on insights
- Communication: Strong verbal and written communication skills to convey ideas clearly and effectively across all levels of the organization
Timeline
Assistant Team Leader – US Exports Documentation
SHIPCO TRANSPORT
01.2021 - 12.2022
Principal Executive – US Exports Documentation
SHIPCO TRANSPORT
01.2019 - 01.2021
Process Associate – Europe and US Bookings
TATA CONSULTANCY SERVICES
10.2016 - 01.2019
Bachelor Of Business Management (International Business) -
NESS WADIA COLLEGE OF COMMERCE
08.2011 - 04.2014
Team Leader – US Exports Customer Experience
SHIPCO TRANSPORT
1 2022 - Current
Logistics Analyst
SEARCE LOGISTICS
4 2015 - 10.2016
Higher Secondary School Certificate - undefined
NESS WADIA COLLEGE OF COMMERCE
Secondary School Certificate - undefined
YMCA'S MAHARASHTRA ENGLISH SCHOOL
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