Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Personal Information
Languages
Timeline
Generic
Harjoth Singh

Harjoth Singh

Bengaluru

Summary

My journey has been one of continuous learning, adaptability, and impact. I am passionate about helping organizations unlock the full potential of technology through customer-centric strategies. Whether it's driving revenue expansion, scaling customer success teams, or launching new initiatives, my focus is always on delivering measurable business outcomes. Over the years, I've had the incredible opportunity to grow alongside the company, contributing to its transformation from a startup to a global leader in AI-powered hiring and proctoring solutions.

Today, as an Associate Director of Customer Success, I lead strategic initiatives that drive adoption, retention, customer advocacy and revenue expansion at scale.

Some of my Key Achievements at Talview have been:

1. Scaling the organization's revenue from $100K to $6M ARR.

2. Collaborating on building & deploying a New Product Line Proctoring now contributing 30% of Total Revenue.

3. Establishing and Driving the Customer Success function at Talview.

4. Managing & Scaling the Largest Enterprise Customer from $1K to $1.5M ARR over a 7 year period.

Overview

10
10
years of professional experience

Work History

Associate Director - Customer Success

Talview
Bengaluru
09.2022 - Current
  • Company Overview: www.talview.com/
  • With over a decade at Talview, I have been instrumental in scaling customer success, driving revenue expansion, and fostering long-term partnerships with global enterprises
  • As an Associate Director of Customer Success, I focus on delivering end-to-end customer value-from onboarding to adoption-ensuring seamless execution and measurable business impact
  • Key Achievements & Impact
  • 95%+ YoY Retention Rate - Ensuring strong customer relationships and continued success
  • 15-30% YoY Revenue Growth - Driving expansion through upsells, renewals, and strategic account planning
  • CSAT Score of 9.6/10 - Delivering outstanding customer experiences and value realization
  • Strategic CXO Engagement - Building relationships at the executive level to align solutions with business goals
  • Scaling Enterprise Accounts - Grew Talview's largest customer from $1K to $1.5M ARR, expanding global presence
  • Launching a New Product Line - Led the creation of a product now contributing 30% of company revenue
  • Www.talview.com/
  • I drive end-to-end customer success, ensuring seamless onboarding, adoption, change management, and ongoing value realization
  • My role includes: Delivery & Execution - Managing the full customer lifecycle from requirements to go-live
  • QBRs & Goal-Setting - Leading Quarterly & Annual Business Reviews with CXOs to ensure long-term success
  • Contracting & Negotiations - Handling renewals, upsells, and procurement discussions
  • Team Management & Career Growth - I believe in empowering teams through mentorship, upskilling, and career planning

Regional Leader Customer Success - Americas

Talview
Bangalore Urban
07.2021 - 03.2023
  • Company Overview: www.talview.com/
  • Our focus is Talview's largest and most strategic global clients
  • The role includes consulting with HR teams and executives (Fortune 500), sharing the Talview story and value-add, conducting technical software demonstrations of our cloud-based platform, developing and delivering winning presentations, knowing competitors inside-out and extensive experience selling at the Executive and CxO Levels and being a consultant in the account through their journey with Talview enabling Business Outcomes for the organizations and growing the Talview footprint in the Accounts and the Americas Region, following the motto of 'Solve for the Customer' at its core as we do so
  • Www.talview.com/
  • Responsibilities include: Solution selling, Demoing and Presenting for CxO's, Strategic Account Planning for Top clients, Consulting & Solution Designing for HR Teams, Solution Implementation for HR Teams, Product Development Internally at Talview, Growing Existing Accounts by increasing Adoption & Upselling/Cross-selling, Building and Maintaining CxO Level Relationships, Ensuring Client Renewals and Retention for the Region, Defining & Governing Success Metrics for Client Success, Conducting and Owning Business Reviews, Owning the Revenue and CSAT for the Region

Senior Manager, Customer Success

Talview
Bangalore
05.2016 - 06.2021
  • Company Overview: www.talview.com/
  • Work closely with Talent Acquisition, Recruitment, and Human Resource leadership to digitize the recruitment process - helping find the best talent faster and easier in a cost-effective manner
  • My focus is Talview's largest and most strategic global clients
  • My role includes consulting with HR teams and executives (Fortune 500), sharing the Talview story and value-add, conducting technical software demonstrations of our cloud-based platform, developing and delivering winning presentations, knowing competitors inside-out and extensive experience selling at the Executive and CxO Levels and finally deploying and implementing these solutions successfully for acquired Clients
  • Www.talview.com/
  • Responsibilities include: Solution selling, Demoing and Presenting, Negotiation, Multi-Touch Prospecting, Strategic Planning, Mapping Out Strategic Accounts, Solution Designing, Solution Implementation, Product Development, Growing Existing Accounts by Upselling/Cross-selling, Building and Maintaining CxO Level Relationships, Ensuring Client Renewals and Retention, Requirement Gathering for Deployments, Defining Success Metric for Client Success

Inside Sales Engineer

Talview
07.2015 - 04.2016
  • Company Overview: www.talview.com/
  • Www.talview.com/

Education

Bachelor's degree - Mechanical Engineering

Dayananda Sagar Institutions
01.2015

Christ University
Bangalore
01.2011

Bishop Cotton Boys' School
01.2009

Skills

  • Consulting
  • Contract negotiation
  • Comprehensive Account Analysis
  • Customer-Centric Solutions
  • Project Management
  • Strategic Change Management
  • Senior Stakeholder Engagement
  • Performance metrics
  • System Implementation Experience
  • Strategic Upselling Approaches
  • Collaborative Leadership Skills
  • Strategic Management
  • Workflow Improvement Strategies
  • Coaching and mentoring

Accomplishments

  • Scaling the Organisations Revenue from 100k to 6M USD ARR
  • Collaborating on building & deploying a New Product Line Proctoring now contributing 30% of Total Revenue.
  • Establishing and Driving the Customer Success function at Talview.
  • Managing & Scaling the Largest Enterprise Customer from $1K to $1.5M ARR over a 7 year period.

Personal Information

Title: Associate Director, Customer Success at Talview | Stevie Award Winner 2022

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
Punjabi
Elementary (A2)
A2
Tamil
Beginner
A1

Timeline

Associate Director - Customer Success

Talview
09.2022 - Current

Regional Leader Customer Success - Americas

Talview
07.2021 - 03.2023

Senior Manager, Customer Success

Talview
05.2016 - 06.2021

Inside Sales Engineer

Talview
07.2015 - 04.2016

Bachelor's degree - Mechanical Engineering

Dayananda Sagar Institutions

Christ University

Bishop Cotton Boys' School
Harjoth Singh