Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
AccountManager

Harjot Kaur Golar

Sambalpur

Summary

Master's Graduate with a degree in Management, specializing in Business Data Analytics from Odette School of Business used analytical tools like Power BI, SQL Query, Microsoft Query, etc. to analyze raw data to make data-driven business decisions on academic projects.

Proven expertise in the Research and Development department conducting testing and validation of Electric Vehicle (EV) battery packs, IOT systems, BMS, and cells(NMC and LFP).

Highly efficient in data collection by utilizing MS Excel, analyzing complex data sets, and reporting data findings into actionable recommendations for process improvement using data visualization tools.

Executed pilot run of electric vehicle supply equipment (EVSE) ports integrated with fleet management software, prioritizing performance tracking and efficiency enhancement as Senior Design and Development Engineer.

Proficient in documentation, NPD, and cost analysis, implementing impactful economic strategies with a strong background in conducting surveys based on market, product, and customer insights.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Exceptional Virtual Solution
Windsor
09.2022 - 05.2024
  • Experienced in building strong customer relationships and resolving queries as TurboTax product specialist agent.
  • Acquired the ability to resolve customer queries.
  • Acknowledged for excellence in case documentation, contributing to a high level of professionalism with achieving an impressive NPS score exceeding 90% during high volume tax season.

Senior Design and Development Engineer

Indigrid Technology Pvt. Ltd
Gurugram, Haryana
11.2021 - 08.2022
  • Led implementation of 6 GPS-tracked automotive battery charging stations as a pilot run by integrating it with fleet management software for monitoring and maintaining field operations by tracking drivers, battery performance, and vehicles.
  • Utilized Microsoft Excel and Power BI to analyze monthly field operation data from Fleet management software by studying battery pack behavior, charge-discharge cycles in a day, driver requirements, battery degradation trends, thermal efficacy, and drive terrain. Prepared detailed reports, providing valuable information to the internal stakeholders by comparing actual performance against predefined benchmarks and expectations based on customer operational requirements.
  • Coordinated with business stakeholders for new product development to meet market requirements.
  • Created Advanced Product Quality Planning (APQP) frameworks and Gantt chart of current and upcoming projects.

Research and Development Engineer

Livguard Batteries Pvt. Ltd
Gurugram, Haryana
05.2019 - 10.2021
  • Performed testing and validation of prototypes in the laboratory and field to gather data on Li-ion cells, battery, and Battery Management system (BMS) performance using CAN analyzer, RS 485, RS232, and UART.
  • Create standardized test procedures and test setups for Production and Quality departments and root cause analysis (RCA) on technical issues related to product and testing equipment.
  • Generated technical reports to exhibit key findings during troubleshooting and field investigation in graphical representation leveraging analytical tools for stakeholders and customers.
  • Designed PCB boards (Double layer) for battery packs leveraging Fusion 360 software.
  • Collaborated with cross-functional teams (Quality, Supply Chain Management, and Production) for Design Failure Mode and Effects Analysis (DFMEA), Production Test Documents, Bill of Material (BOM) and Quality Check Documentation.
  • Partnered with sourcing teams on alternate material lists and reduced product costs by 15%.

Education

Master of Management - Business Data Analytics

Odette School of Business
Windsor, Ontario
01-2024

Bachelor of Technology - Electrical Engineering

Government College Of Engineering, Kalahandi
Bhawanipatna, OR
04-2019

Skills

  • Ms Visio, Ms Excel, Ms Powerpoint and Ms Power Query
  • Analytical tools - Tableau and Power BI
  • Programming languages - Beginners-level SQL and Python
  • Excellent Communication

Certification

  • CTTC - PLC training
  • Using Tableau to Discover Powerful Business Insight - https://www.linkedin.com/learning/certificates/a2292eb9a938e5e9a4a6203c37692c80d598d35dcdafabe7616f555316df79ba

Affiliations

  • Hindalco summer training
  • Chiplima Power Plant Training

References

References available upon request.

Timeline

Customer Service Representative

Exceptional Virtual Solution
09.2022 - 05.2024

Senior Design and Development Engineer

Indigrid Technology Pvt. Ltd
11.2021 - 08.2022

Research and Development Engineer

Livguard Batteries Pvt. Ltd
05.2019 - 10.2021

Master of Management - Business Data Analytics

Odette School of Business

Bachelor of Technology - Electrical Engineering

Government College Of Engineering, Kalahandi

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Harjot Kaur Golar