HARKESH SINGH

Recruitment, onboarding, and offboarding.

• Spearheaded 560+ successful offer-to-joiner conversions through strategic candidate engagement and streamlined onboarding operations.
• Managed end-to-end recruitment logistics for 25+ large-scale walk-in drives across key Indian cities, ensuring seamless coordination and high candidate turnout.
• Oversaw onboarding processes, including orientation delivery, paperwork completion, background verification, and project allocation for smooth assimilation.
• Developed fitment strategies, aligning candidate experience and compensation with job requirements, to improve hiring quality and retention.
• Drove D&I-focused hiring initiatives, such as the REBEGIN program for women returnees, promoting equal opportunity employment.
• Handled offboarding and background check processes to ensure compliance and maintain accurate employee records.

HR Operations and Support.

• Acted as a key HR point of contact, addressing employee queries related to policies, compensation, benefits, performance management, and onboarding.
• Supported performance management cycles by reviewing promotion eligibility and assisting with the evaluation process.
• Provided timely support in resolving onboarding-related issues and grievances, ensuring a seamless transition for new hires, and positive employee relations.
• Collaborated with sourcing and HR teams to ensure recruitment practices complied with internal policies and labor regulations.
• Led continuous improvements in employee experience by gathering feedback and liaising with stakeholders across departments.

Employee Engagement and Culture Building.

• Led the company’s Rewards & Recognition program end-to-end, from nominations to execution, and payouts, fostering a culture of appreciation.
• Partnered with business leaders to track engagement insights, implement feedback, and align programs with organizational goals.
• Ensured timely completion of mandatory training programs to align employee skill sets with business needs.

Compliance, Analytics, and Process Optimization

• Conducted in-depth attrition and retention analysis at the project and unit levels, enabling proactive staffing and succession planning.
• Maintained compliance by ensuring all processes—including hiring, onboarding, and background checks—aligned with internal policies and labor laws.
• Assisted in tracking and reporting key recruitment and HR metrics to assess performance and recommend continuous improvements.
• Supported internal audits and helped drive corrective actions for any compliance gaps found during reviews.

Vendor and Stakeholder Management

• Coordinated with third-party vendors and internal teams to ensure recruitment continuity, especially during peak periods, or urgent staffing needs.
• Addressed invoice escalations with finance and vendors, ensuring timely and accurate payment processing.
• Facilitated cross-functional alignment by collaborating with hiring managers, operations, and leadership teams to fulfill workforce needs.

• Designed and executed comprehensive brand strategies that significantly enhanced visibility and positioned the company as a leader in the healthcare industry.
• Led multi-channel branding initiatives across social media, traditional media (hoardings, pamphlets, TV ads), and events, including three health camps across Haryana and UP, to engage and educate target audiences.
• Planned and launched integrated marketing campaigns that aligned with company goals, effectively driving customer and patient engagement.
• Established strategic partnerships with over 10 hospitals to provide seamless surgical experiences for patients, and expand service offerings.
• Played a pivotal role in regional expansion into key markets (Varanasi, Mathura, Sonipat, Panipat, and Lucknow), directly contributing to business growth and market presence.
• Collaborated closely with sales teams to nurture leads, convert customers/patients, and optimize customer acquisition efforts.
• Managed the recruitment of healthcare professionals, with a primary focus on surgeons, to fulfill organizational staffing needs.
• Cultivated strong relationships with healthcare professionals, key opinion leaders (KOLs), and medical associations to strengthen the company's network and reputation within the healthcare sector.

• Spearheaded recruitment efforts, successfully hiring over 100 delivery partners and onboarding more than 50 restaurants to the Zomato platform, directly contributing to rapid growth in new regions.
• Orchestrated the establishment of Zomato operations from the ground up in three new cities (Mirzapur, Basti, Azamgarh), significantly driving local market penetration.
• Conducted comprehensive training sessions for new delivery partners and restaurant owners, optimizing platform usage and service efficiency.
• Managed key relationships with restaurants and suppliers, ensuring timely deliveries, and promptly resolving operational issues.
• Collaborated cross-functionally with operations, customer service, and procurement teams to streamline supply chain coordination and communication.
• Supported logistics activities, ensuring strict compliance with regulatory requirements, and maintaining high quality standards across the supply chain.