Harleen Kaur
Management Trainee
Delhi
Summary
Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering Number years of experience and company-oriented mindset.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Management Trainee
Genpact India Pvt. Ltd.
Delhi
08.2020 - 09.2022
- Worked as a dedicated Management Trainee for sales and collections process for ADM process.
- Emailing clients/customers for clearing their past due invoices/payments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Executive
Accenture Solutions Pvt. Ltd.
Delhi
02.2019 - 08.2020
- Worked as Senior Executive to provide technical support through chat and emails for Google Pixel process.
- Provide cross training for the process to various batches for different regions.
- Multitask and manage several ongoing tasks and priorities.
- Identified and provide accurate resolutions to customer within the TAT.
Process Associate
Concentrix India Pvt. Ltd
Delhi
01.2018 - 02.2019
- Worked as an dedicated SPA for purchase record of different types of subscription packages via email with clients for You tube process.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Associate Consultant
Jivo Wellness Pvt. Ltd.
Delhi
10.2015 - 12.2017
- Served as an enthusiastic SPA and handled variety of vendors to fix the price structure of the product.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Education
CBSE, 12th - Commerce
S.S. Mota Singh Model School
Paschim Vihar, New Delhi 04.2013 - 04.2014
Bachelors Of Commerce - Commerce
School of Open Learning
Delhi University 06.2015 - 06.2017
Skills
Customer Relations
Hobbies
- Dancing
- CSR Activities
- Travelling
- Social work
Timeline
Management Trainee
Genpact India Pvt. Ltd.
08.2020 - 09.2022
Senior Executive
Accenture Solutions Pvt. Ltd.
02.2019 - 08.2020
Process Associate
Concentrix India Pvt. Ltd
01.2018 - 02.2019
Associate Consultant
Jivo Wellness Pvt. Ltd.
10.2015 - 12.2017
Bachelors Of Commerce - Commerce
School of Open Learning
06.2015 - 06.2017
CBSE, 12th - Commerce
S.S. Mota Singh Model School
04.2013 - 04.2014