Harleen Kaur

MM services was an opportunity where I got chance to practice my customer dealing & interaction skills as well as my administrative & management skills.

Roles & Responsibilities

• Coordinated customer, vendor and stakeholder relations for smooth communication flows.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Handle end to end customer delivery, from preparation of contracts & reconciliations to keep track of payment & Invoices.
• Understanding customer requirements in agreement with MM services suit of services.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Developed and updated databases to handle customer data.
• Promptly responded to inquiries and requests from prospective customers.
• Preparing presentations on prospective business opportunities.
• Develop & nurture lasting relationships with customers.
• Responsible for activities related to building management such as maintaining state of the art facilities, hire & manage staff, building inspection, coordinating with facility and security teams for robust operations.

• Customer Interaction over telephonic calls regarding bank transfers and other services.
• Provided loans and other bank products to the UK customers and clarified any doubts & queries.
• Expanded client base by promoting new financial products.
• Providing customers with solutions and a happy experience in case of any grievances and issues on the bank transfers, charges etc.
• Among top performers, rated on call quality parameters

• Worked as a Customer service expert for Exams Team.
• Inbound and outbound calling experience, as required.
• Client education and product knowledge.
• Dealt with complaints on calls and emails regarding exam process and material. Also, investigated and resolved accounting, service and delivery concerns.
• Counseling candidate regarding their exams preparations and state of the art knowledge available.
• Meeting business prerequisite parameters and exams.
• Worked on BC products such as library & courses which entailed up-selling of membership and courses to students.
• Preparation of ad-hoc BAU MI's.
• Earned various Certifications from British council on high quality customer support and appreciations.

• Worked for Australia Citi Bank.
• Part of Collection Team.
• Discreet collection agent who understands how to handle even the most delicate customers.
• Securing payment from debtors and advising debtors of the possible consequences of non-payment.
• Communication with clients via Post, telephone and emails.
• Investigation claims of financial difficulties.
• Reporting any suspected fraudulent activities to Fraud manager.
• Adept at working commercial and consumer account, maintaining accurate records and developing good report with clients.
• To ensure issues are resolved on schedule, communication with clients.

• Worked as customer service executive for motor insurance claim department.
• Worked as customer service executive for motor insurance claim department.
• Under B2B set up, worked on insurance claims of customers for incidents for accidents from insurance company of party at fault party.
• Coordinating between different departments to complete the claim process. In case of default in claim, legal to involve.
• HR office work – Assisting HR in sorting employee data for audit and compliance.
• Arranging meetings ad trainings for staff and preparing internal data on downtime etc.,
• Completed TTT Training with EXL.