Harleen Kaur
Bengaluru
Summary
Experienced Instructional Designer with 5+ years specializing in Instructional Design, Customer Onboarding, and Software Sales & Marketing. Expert in creating engaging learning experiences using Articulate Storyline, Adobe Captivate, Canva, Adobe Photoshop and Learning Management Systems (LMS). Proven track record in optimizing end-user adoption through tailored training content. Integrates sales and marketing insights to enhance instructional outcomes. Seeking senior instructional design role to leverage expertise, advanced tool proficiency, and strategic customer onboarding for driving organizational learning initiatives and achieving business impact.
Overview
6
6
years of professional experience
Work History
Digital Adoption Consultant/Instructional Designer
Whatfix
Bengaluru
07.2023 - Current
- Instructional Material Design and Development: Developed compelling learning assets for enterprise applications like CRM, CLM, HCM, ERP, SAP, CUSTOM Apps, etc. using tools such as SAP Enable Now, Articulate 360, and Adobe Captivate, Adobe Illustrator, Canva, Storyline, etc. to enhance end-user performance.
- High-Quality Training Materials: Designed and delivered Go-live content across e-learning, virtual ILT, WBT's and microlearning formats, ensuring content accessibility and adaptability to maximize learning effectiveness.
- Analytics and Projects: Utilized an analytical mindset to extract actionable insights from data and reports, driving optimal digital adaptability initiatives across diverse domains including healthcare, automobile, insurance, and banking etc. Collaborated with industry leaders such as Merc, Jhonson&Jhonson, Autozone, Chubb, Kenvue etc. to implement tailored solutions that enhanced their digital transformation journeys.
- Stakeholder Management and Engagement: Managed Learning Technology team stakeholders, ensuring seamless LMS operations and employing stakeholder engagement templates and detailed analyses to align projects strategically.
- Creativity and Performance Demonstrated creativity in designing diverse learning materials (scripts, graphics, audio, video, animation, multimedia) to engage learners effectively, and contributed innovative ideas to evolve L&D strategies.
- Achieved consistent Customer Satisfaction (CSAT) scores of 4 and above out of 5, demonstrating exceptional service delivery and commitment to exceeding customer expectations.
- Skills : Proficiency in SAP Enable Now, Articulate 360, Adobe Captivate, Vyond, and other leading instructional design and digital adoption tools. Strong project management skills with the ability to manage multiple stakeholders and projects concurrently. Excellent communication, presentation, and stakeholder management abilities.
- Advisory Role and Reporting: Provided expert advice on instructional design best practices, methodologies, and tools, and generated comprehensive reports to measure learning effectiveness and optimize training impact.
- Mentorship and Team Development: Mentored new hires and junior team members, fostering a collaborative environment and providing ongoing training to enhance proficiency in instructional design techniques and tools.
International Customer Success Manager
LearnDesk
Bengaluru
12.2022 - 06.2023
- Global Client Relationship Management: Successfully managed relationships with international clients, handling over. more than 30 accounts on monthly basis, ensuring clear communication and proactive support to meet their needs and exceed expectations.
- Cross-Cultural Communication: Leveraged strong interpersonal skills to effectively communicate and build rapport with clients from diverse cultural backgrounds, fostering trust and collaboration.
- Customer Retention and Satisfaction: Strategically implemented initiatives that enhanced customer satisfaction and loyalty, resulting in high retention rates and positive feedback across international markets.
- Problem Solving and Solution Delivery: Resolved complex customer issues promptly and efficiently, utilizing a deep understanding of products/services and collaborating with internal teams to deliver effective solutions.
- Strategic Account Growth: Identified opportunities for upselling and cross-selling, driving revenue growth and maximizing customer lifetime value through tailored solutions and proactive account management strategies.
Sales Manager
Upgrad Pvt Ltd
Kolkata
12.2021 - 11.2022
- Successfully led a high-performing sales team to consistently exceed quarterly revenue targets by 20% through strategic planning and effective team motivation.
- Developed and implemented a streamlined sales process that reduced lead conversion time by 30%, enhancing overall sales efficiency and customer satisfaction.
- Cultivated key client relationships with Fortune 500 companies, resulting in a 25% increase in client retention and expansion of accounts by 15% annually.
Sales and Marketing Manager
Byjus - Think and Learn Pvt Ltd.
Kolkata
05.2018 - 11.2020
- Successfully completed the Project DSSL - Discovery School Super League (India's Biggest National Level Inter School Quiz Competition aired on Discovery Channel) in 2017 as well as 2019. Added new clients in the business as well as revived old ones Managed and Supervised Clients of different cities of East India through Telephonic Communication.
- Prepared reports on key metrics such as leads generated, conversion rates, ROI.
- Analyzed competitor activities in the market and identified opportunities for growth.
Education
Bachelor of Arts - English Honours
University of Calcutta
Kolkata12-2020
Skills
- Articulate RISE
- Storyline
- Storyboarding 360
- Vyond
- Adobe Captivate
- Adobe Illustrator
- Adobe Photoshop
- Canva
- User Adoption
- Design Thinking
- Data Analytics
- Project Management
- Content Delivery
- LMS
- Visual Design
- Communication
- Curriculum Design
- Change Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1
Timeline
Digital Adoption Consultant/Instructional Designer
Whatfix
07.2023 - Current
International Customer Success Manager
LearnDesk
12.2022 - 06.2023
Sales Manager
Upgrad Pvt Ltd
12.2021 - 11.2022
Sales and Marketing Manager
Byjus - Think and Learn Pvt Ltd.
05.2018 - 11.2020
Bachelor of Arts - English Honours
University of Calcutta
Similar Profiles
MAGNA PANDAMAGNA PANDA
Business Development Representative at WhatfixBusiness Development Representative at Whatfix
Barun ChandaBarun Chanda
Territory Sales Leader | SMB | Enterprise - US at WhatfixTerritory Sales Leader | SMB | Enterprise - US at Whatfix
Rohit KumarRohit Kumar
Senior Technical Lead (E5 Engineer) at WhatfixSenior Technical Lead (E5 Engineer) at Whatfix
NIKHIL NAIRNIKHIL NAIR
Digital Adoption Specialist at WhatfixDigital Adoption Specialist at Whatfix
Hemendu JoshiHemendu Joshi
Lead Technology Manager – Creative Technology & Innovation Management at UnileverLead Technology Manager – Creative Technology & Innovation Management at Unilever