Harley Shockley
Indianapolis
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Bakery Department Manager
Costco Wholesale Corp
08.2021 - Current
- Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Monitored inventory levels and identified opportunities for cost savings.
Bakery Supervisor
Costco Wholesale Corp
04.2021 - 08.2021
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Greeted customers, answered questions and provided great customer experiences.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Enhanced bakery operations by effectively supervising and coordinating staff duties.
- Conducted regular equipment maintenance checks, mitigating downtime due to malfunctions or repairs.
- Elevated product quality with diligent oversight of ingredient storage and handling.
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Promoted a positive work environment through effective communication and conflict resolution strategies.
- Maintained inventory control and ordered supplies on monthly basis.
- Implemented safety protocols to reduce workplace accidents and maintain compliance with industry regulations.
Frontend Supervisor
Costco Wholesale Corp
08.2020 - 04.2021
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Supervisor in Training
Costco Wholesale Corp
07.2020 - 08.2020
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
- Boosted team morale with regular recognition of outstanding contributions and accomplishments.
- Collaborated with other departments to achieve company-wide goals and objectives efficiently.
- Resolved conflicts between team members diplomatically, promoting a harmonious workplace atmosphere.
Cashier
Costco Wholesale Corp
05.2020 - 07.2020
- Greeted Members coming through my line and responded promptly to Members needs.
- Welcomed Members and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provide excellent Member service
Merchandising
Costco Wholesale Corp
04.2020 - 05.2020
Merchandising
Costco Wholesale Corp
08.2018 - 04.2020
- Boosted sales through effective visual merchandising and appealing product displays.
- Communicated merchandising needs to store manager.
- Ensured accurate pricing on all items by diligently updating price tags during stocking procedures as needed.
- Maintained merchandise on sales floor by stocking racks, counters and displayed merchandise.
Bakery Sanitization
Costco Wholesale Corp
04.2017 - 08.2018
- Implemented proper sanitization procedures to maintain a clean and healthy environment for Members and Employees.
- Improved employee health and productivity with routine sanitization of workspaces, reducing instances of illness.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Maintained a clean and organized workspace, adhering to strict food safety and hygiene standards.
Member Service Cashier
Kohls Department Store
12.2015 - 04.2017
- Streamlined returns process for customers, resulting in higher overall satisfaction ratings from members.
- Contributed to positive store reviews by delivering outstanding customer care consistently.
- Balanced cash drawer daily, demonstrating strong attention to detail and accounting abilities.
- Collaborated with team members to resolve customer issues quickly and professionally.
- Maintained up-to-date knowledge of current promotions and membership offerings to provide accurate information to customers.
- Maintained a clean and organized workspace, ensuring smooth operations during busy periods.
Merchandiser
Kohls Department Store
12.2015 - 04.2017
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Cashier
Kohls Department Store
09.2015 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Assistant Teacher
St Leonard's Catholic School
09.2015 - 04.2017
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports,attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Education
Associate of Science - Criminology And Coding Engineering
University Or Milwaukee
Milwaukee, WI05.2019
Skills
- Apply culture
- Communication
- Organization
- Time management
- Team building
- Health and Safety Regulations
- Quality assurance
- Ability to delegate
- Ability to inspire and motivate
- Conflict management
- Problem solving
- Strategic thinking
Timeline
Bakery Department Manager
Costco Wholesale Corp
08.2021 - Current
Bakery Supervisor
Costco Wholesale Corp
04.2021 - 08.2021
Frontend Supervisor
Costco Wholesale Corp
08.2020 - 04.2021
Supervisor in Training
Costco Wholesale Corp
07.2020 - 08.2020
Cashier
Costco Wholesale Corp
05.2020 - 07.2020
Merchandising
Costco Wholesale Corp
04.2020 - 05.2020
Merchandising
Costco Wholesale Corp
08.2018 - 04.2020
Bakery Sanitization
Costco Wholesale Corp
04.2017 - 08.2018
Member Service Cashier
Kohls Department Store
12.2015 - 04.2017
Merchandiser
Kohls Department Store
12.2015 - 04.2017
Cashier
Kohls Department Store
09.2015 - 04.2017
Assistant Teacher
St Leonard's Catholic School
09.2015 - 04.2017
Associate of Science - Criminology And Coding Engineering
University Or Milwaukee
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