Harlia Oliver
Indianapolis
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. I am very bold and strict , don't settle for any nonsense ,and more than capable to succeed!
Overview
9
9
years of professional experience
Work History
Customer Representative
Impd Impound (Tegsco)
Indianapolis
12.2023 - Current
- Executed day-to-day responsibilities with accuracy and efficiency.
- Collaborated with diverse coworkers to achieve objectives and resolve product-related issues.
- Enhanced customer satisfaction by addressing concerns with informed service.
- Engaged customers through effective interpersonal communication techniques.
- Organized and prioritized tasks including phone calls, inventory management, and dispatching to meet service goals.
Cashier/Customer Service Representative
Publix Supermarkets Store
Fort Lauderdale
03.2017 - 04.2021
- Processed customer transactions efficiently at Publix Supermarkets.
- Maintained accurate cash drawer and balanced at end of shifts.
- Trained new cashiers on systems and customer service best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained cleanliness and organization of sales floor and stock areas.
Education
High School Diploma -
Piper High School
Sunrise, FL06-2019
Some College (No Degree) - Psychology
Indiana Wesleyan University
Marion, INSome College (No Degree) - Criminal Justice
Florida Memorial University
Miami Gardens, FLSkills
- Customer service
- Conflict resolution
- Inventory management
- Cash handling
- Time management
Accomplishments
- Participated in JROTC Army and Air Force ,for four years
- Principal List/Honor Roll student at Florida Memorial University
References
References available upon request.
Timeline
Customer Representative
Impd Impound (Tegsco)
12.2023 - Current
Cashier/Customer Service Representative
Publix Supermarkets Store
03.2017 - 04.2021
High School Diploma -
Piper High School
Some College (No Degree) - Psychology
Indiana Wesleyan University
Some College (No Degree) - Criminal Justice
Florida Memorial University