Harman
Patiala
Summary
Dynamic and results-driven professional with a diverse background spanning logistics, Apple technical support, iOS, sales, Mac expertise, and medical billing. Adept at managing operations, providing top-tier customer service, and offering technical support across multiple platforms. Proven ability to adapt quickly, communicate effectively with clients, and drive solutions in fast-paced environments. Strong problem-solving skills and a commitment to delivering excellent service in both technical and non-technical fields. Looking to leverage my versatile skill set to contribute to a progressive and innovative team.
Overview
7
7
years of professional experience
Work History
Logistics Specialist
Alphaone Logistics
Patiala
03.2025 - Current
- I worked under the Safety and Maintenance department, as well as Accounting.
- Maintenance service logistics encompasses all processes that ensure that the resources required for maintenance are at the right place, at the right time.
- We always track the truck's data and maintain all the information, like which truck is loaded and how many are on the road, etc.
- If any truck driver is facing any issue,, then we try to resolve it on a real-time basis.
- Always monitor the performance of the trucks and trailers, and maintain the sheets of truck and trailer repairs.
- In Accounting, we get all the receipts and invoices and maintain the record of each transaction.
Customer Service Executive
Teleperformance
Mohali
11.2023 - 02.2025
- In this organization, I worked with an Apple process that we can refer to as a third-party vendor; however, dealing with all Apple services related to technical support, sales, Mac, all products, billing, iOS, and Apple accounts as well, I would say that I have in-depth knowledge about this process. process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided technical support when necessary to resolve complex problems.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Support Specialist
Taskus
Mohali
12.2021 - 10.2023
- TaskUs is an outsourcing company that handles content moderation, customer experience, artificial intelligence, operations, and risk and response services for companies around the world. I worked with TaskUs in several lines of business, such as:
- DoorDash, Inc. It is an American company operating in online food ordering and food delivery, where I handled the concerns and queries from customers or merchants who were having issues with their orders.
- Apart from this, I worked with Oscar Medical Billing Insurance process under thesame organisation, Oscar Medical Billing involves creating invoices for services rendered to patients, a process known as the billing cycle or Revenue Cycle Management, We checked all the information from our applications and then provide the relevant information to our clients.
- As per process requirements, I moved to the Airbnb compliance process. In this process, we ensure compliance with Airbnb's guidelines and local regulations when hosting on the website.
Sales Manager
Choice Exclusive
Patiala
07.2021 - 11.2021
- Created and presented monthly reports to management on sales performance.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Directed and coordinated products, services and sales activities.
Process Associate
Knack Global
Mohali
02.2021 - 06.2021
- Knack Global is a comprehensive solution provider for Revenue cycle management, technological and staffing solutions for healthcare providers.
- I worked with AR and Claim denials. An AR caller, or Accounts Receivable Caller, is a healthcare professional who follows up on outstanding medical claims with insurance companies and patients to ensure timely and accurate reimbursement for services rendered.
- Claim denials are claims that have been received and processed by the insurance carrier and have been deemed unpayable for a variety of reasons.
- We called the insurance to get the claim paid, or if there is any denial, then we will check all the things and fix the codes as per the condition; then we will file the claim again so that we can get the payments.
Customer Care Executive
Conneqt Business Solution
Mohali
01.2020 - 11.2020
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Consulted with customers regarding needs and addressed concerns.
- Developed customer satisfaction goals.
- Maintained high satisfaction score by consistently resolving first-call issues.
Sales Manager
Choice Exclusive
Patiala
07.2019 - 12.2019
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Customer Service Executive
Teleperformance
Mohali
09.2018 - 06.2019
- Provided technical support when necessary to resolve complex problems.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- It also helps customers make purchases from our official website and informs them about the features of the products.
- Helps customers related to order status as well.
- Completed day-to-day duties accurately and efficiently.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
Education
BBA - Business Administration
Punjabi University
Patiala05-2018
Skills
- Logistics management
- Problem resolution
- Communication skills
- Order preparation
- Customer service skill
- Performance monitoring
- Customer service
- Technical queries resolution
- Troubleshooting
- Attention to detail
- Documentation management
Beauty and Skin Care
- Attending workshops on makeup techniques, skincare routines, or hair styling.
- Makeup Application Techniques
- Skincare Knowledge
Languages
English
First Language
Timeline
Logistics Specialist
Alphaone Logistics
03.2025 - Current
Customer Service Executive
Teleperformance
11.2023 - 02.2025
Customer Support Specialist
Taskus
12.2021 - 10.2023
Sales Manager
Choice Exclusive
07.2021 - 11.2021
Process Associate
Knack Global
02.2021 - 06.2021
Customer Care Executive
Conneqt Business Solution
01.2020 - 11.2020
Sales Manager
Choice Exclusive
07.2019 - 12.2019
Customer Service Executive
Teleperformance
09.2018 - 06.2019
BBA - Business Administration
Punjabi University
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