Harmander Jot Singh
Chandigarh
Summary
Operations Manager with extensive experience at Oakwood Chalet, specializing in inventory management and staff training. Improved customer satisfaction through effective problem resolution and quality assurance. Skilled in developing strategic initiatives that enhance operational efficiency and service standards in high-pressure settings.
Overview
9
9
years of professional experience
Work History
Operations Manager
Oakwood Chalet
Manali
11.2020 - 10.2024
- Managed daily operations to ensure efficient service at hospitality venue.
- Oversaw staff scheduling for optimal coverage during peak hours.
- Coordinated inventory management to enhance food and beverage operations.
- Trained new employees on operational procedures and customer service expectations.
- Resolved customer concerns promptly to uphold high satisfaction levels during stays.
Brand Manager
Decathlon Sports India
Gurgaon
05.2015 - 05.2016
- Developed brand strategies aligned with Decathlon's mission and customer needs.
- Created engaging content for promotional materials and digital platforms.
- Organized events and activities to promote brand awareness within the community.
- Provided training for staff on brand messaging and customer service standards.
- Created launch plans that included strategic objectives, tactics for execution, timelines for completion and budget allocation.
- Recommended product changes to enhance customer interest and maximize sales.
Education
MBA - Sports Management
University of Technology And Management
Shilong04-2015
Skills
- Operations and inventory management
- Staff scheduling and training
- Customer service excellence
- Quality assurance processes
Languages
English
First Language
Hindi
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
Timeline
Operations Manager
Oakwood Chalet
11.2020 - 10.2024
Brand Manager
Decathlon Sports India
05.2015 - 05.2016
MBA - Sports Management
University of Technology And Management
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