Harmanpreet Singh

• Provide expert technical support for Microsoft 365 applications, specializing in Exchange Online, SharePoint, OneDrive, and Teams
• Diagnose and resolve complex issues related to Exchange Online, ensuring seamless email communication and calendar functionality for clients
• Support SharePoint users by addressing concerns related to document libraries, permissions, workflows
• Offer guidance on file synchronization, access controls, and problem resolution for users utilizing OneDrive for cloud-based file storage
• Assist in troubleshooting and resolving issues within Microsoft Teams, including chat functionality, video conferencing, and file sharing
• Ensure adherence to service level agreements (SLAs) and deliver high-quality support services to meet or exceed customer expectations
• Fixed issues related to compromised users and admins and helped them by unblocking them using Office 365 Compliance and Security portal
• Provide guidance on best practices for securing SharePoint, OneDrive, Teams, and other Microsoft 365 services using Defender for M365
• Configure and manage security policies in Microsoft Defender for M365, focusing on threat protection, identity and access management, and data loss prevention

• Manage and provide technical support for several complex Microsoft Exchange online environments
• Responsible for troubleshooting tickets involving Mail-Flow issues such as undeliverable mail, mailbox moves, log mailbox issues, changing alias names, managing transport rules etc
• Hands-on experience with reviewing message headers/Extended message trace
• Assisted Microsoft partners on Office 365 applications installation, configuration & upgrade
• Assisted Partners/Admins with Office 365 licensing issues
• Resolved issues related to the Add ins on using Office Admin portal, Classic Exchange Admin center and New Exchange Admin center
• Resolved issue related with the failed email deliveries by reading message header and analyzing message trace report
• Resolved issues related to the DNS records update (SPF, DKIM and DMARC etc.) and accepted domains
• Created and reviewed of audit log reports to track any legit and illegit action performed by user or Admin within a tenant
• Fixed issues related to compromised users and admins and helped them by unblocking them using Office 365 Compliance and Security portal

• Assisted Microsoft partners on Mobile device management.

• Troubleshooting Microsoft Teams, OneDrive, and SharePoint online issues.

• Resolve issue related to Outlook applications such as Inbox rules, Add ins, slow performance, multiple authentication pop ups, sign in issues etc.

• Assisted Microsoft partners with the configuration of transport rules, malware protection, spam protection.

• Experienced migrating from On-Premises to Azure/Exchange Online solutions and maintaining hybrid Exchange configurations.

• Assisted Partner/Admins with the setup of multifunction device or application to send email using Microsoft 365 or Office 365.

• Worked and fixed the Exchange online break-fix issues.

• Troubleshoot and manage tickets/cases and resolved other high priority issues.

• Hands-on experience with Migrations (Cutover/Staged/Remote Move/IMAP/Tenant-to-tenant) and troubleshooting migration issues.

• Understanding of Exchange Online Protection (EOP) Inbound/Outbound fileting stack architecture. Connection Filtering, Spam Filters, Threat management, Quarantine management/policies and Action Center.

• Creation, management and troubleshooting of Legacy exchange Retention Policies/Policy Tags (DPT/RPT/PT). Reviewing Messaging records management (MRM)/Managed Folder assistance (MFA) to check retention policy functionality.

• Hands-on experience with configuration/troubleshooting of Organization Relationship, Free/Busy sharing, Calendar Sharing with external organization or Hybrid Setup, Auto discover.

• Azure AD Connect - Responsible to assist with synced environment or hybrid scenarios, password synchronization, writeback feature.

• In-depth troubleshooting to resolve Outlook Issues such as configuration and functionality issues for PC (Outlook Client), Outlook Web App (OWA), mobile devices and using MFCMAPI to make certain changes.

• Created and managed Mailboxes, Distribution Lists, Office 365 Group and Public Folders
• Basic troubleshooting of Outlook Client
• Giving end to end solutions to the customers
• Deal with home security devices queries over a call or chat
• Investigating case, analysing the problem, and giving solution with customer satisfaction
• Follow Knowledge Base Article.