HARMANPREET SINGH BAINS
Manager - Client Success
Delhi
Summary
Passionate about the events industry with over 8 years of experience dedicated to honing skills and building expertise in creating immersive, memorable experiences. Successful collaborations with major brands across India, including Herbalife India, Times Now, Mirror Now, and Volkswagen, have resulted in exceptional projects that resonate with attendees. Proficient in show running, crafting engaging presentations, and developing innovative ideas, with a relentless focus on driving results to ensure maximum value for clients. This commitment to excellence and creativity continues to shape a successful career in the dynamic events landscape.
Overview
15
15
years of professional experience
3
3
Languages
1
1
Certificate
Work History
Manager Client Success
MCI India
08.2023 - Current
- Develop and maintain strong relationships with clients, ensuring their needs and expectations are met and exceeded.
- Serve as the main point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
- Collaborate with clients to understand their event goals, objectives, and requirements.
- Work with internal teams to design, plan, and execute events that align with client expectations.
- Coordinate event logistics, including venue selection, vendor management, and on-site execution.
- Oversee the event lifecycle from conception to completion, ensuring timelines, budgets, and quality standards are adhered to.
- Lead and mentor a client servicing team, ensuring they have the tools and knowledge to support clients effectively.
Assistant Manager Client Servicing
MCI India
01.2022 - 08.2023
- The primary role involves managing & servicing the client on events domain.
- End to end client servicing ensuring that the SLA's defined are met.
- Formulate new ideas and change of focus around existing events.
- Close consultation with business unit marketing and executive stakeholders to ensure that business and marketing objectives are understood and catered for in terms of event plans.
- Ensure that all external and internal events are aligned with the business unit's marketing calendar and business objectives and that sponsorship properties and marketing activities are effectively leveraged to the benefit of the business and the brand.
- Conceptualization, ideation, execution strategic planning based on the brief from the client
- Making presentations based on the requirements/ client briefs
Assistant Manager- Operations
FNP Care LLP
06.2021 - 01.2022
- Work hand-in-hand with top management staff concerning work/operational issues and other activities.
- Oversee financial issues and the development of long term goals that enhance company growth.
- Carry out evaluation of company’s present operational goals and suggest ways of improving important areas.
- Schedule projects and ensure assignments are carried out as planned.
- Maintain and organize company’s facilities
- Educate operations team on company policies and excellent service standards.
Freelancer
08.2020 - 03.2021
- August 2020
- Client Servicing for Themcc Studio for Pan Vilas animation:
- Sept 2020- Jan 2021
- Kathuria Roll Mills website supervision on behalf of Themcc Studio.
- Sept 2020
- Coordination of EOT elearning module for Themcc Studio.
- Oct 2020- Feb 2021
- Social Media creatives for Mr. Rakesh Kumar Sonkar (Delhi BJP).
- Jan 2021
- HONDA Big Wing Launch Concept with Themcc Studio.
- CNBC TV 18 Budget 2021 event for Talking Elements.
- Feb 2021- March 2021
- Audi Presentation for Stch Agency with Themcc Studio.
- March 2021
- IFFCO Presentation for Themcc Studio.
Asst. Manager Client Services
Talking Elements
03.2019 - 08.2020
- Act as primary liaison between client’s facility departments
- Author detailed event documents to share critical event information.
- Act as liaison to outside service contractors to include sound, light, audio- visuals, and event fabrication.
- Work closely with production department to make sure client’s requirements are met.
- Create event themes & concepts.
- Manage Venue Coordinator; overseeing all venue operations.
- Coordinate development and dissemination of public information including - but not limited to- printed materials, web content, responses to inquiries complaints.
- Manage daily projects assigned to Event Coordinators, Assistant Event Coordinators, Event Administrative Assistant Event Intern.
- Assist in developing bid documents, requests for proposals, event estimates sales efforts as needed.
Client Servicing Executive
Talking Elements
06.2016 - 03.2019
- Work closely with production department to make sure client’s requirements are met.
- Manage Venue Coordinator, overseeing all venue operations.
- Manage daily projects assigned to Event Coordinators.
- Assistant Event Coordinators, Event Administrative Assistant Event Intern.
Sr. Customer Care Executive
Intelenet Global Services
09.2014 - 06.2016
- Working on PNRs affected by involuntary schedule changes.
- Re-booking passenger flights.
- Calling airlines/hotels to get options.
- Calling passengers to inform about the changes.
Reservation Agent
Sun Business Solutions (Spicejet)
05.2013 - 01.2014
- Reservations.
- Changes & Cancellations.
- Complaint Handling.
- Handling Fare queries & General queries.
Information Retrieval Officer
JustDial
03.2011 - 09.2012
- To search and provide the desired information to the caller via SMS, Email or Verbally.
Education
Salwan Public School
Diploma - Aviation & Tourism Management & Hospitality
International Institute Training Careers
01.2012
Diploma - Diploma in Events Management, Meeting And Event Planning
Alison
09.2025 - 09.2025
Skills
Client relationship management
Certification
GenAI Readiness Programme
Timeline
Diploma - Diploma in Events Management, Meeting And Event Planning
Alison
09.2025 - 09.2025
GenAI Readiness Programme
06-2024
Manager Client Success
MCI India
08.2023 - Current
Assistant Manager Client Servicing
MCI India
01.2022 - 08.2023
Assistant Manager- Operations
FNP Care LLP
06.2021 - 01.2022
Freelancer
08.2020 - 03.2021
Asst. Manager Client Services
Talking Elements
03.2019 - 08.2020
Client Servicing Executive
Talking Elements
06.2016 - 03.2019
Sr. Customer Care Executive
Intelenet Global Services
09.2014 - 06.2016
Reservation Agent
Sun Business Solutions (Spicejet)
05.2013 - 01.2014
Information Retrieval Officer
JustDial
03.2011 - 09.2012
Diploma - Aviation & Tourism Management & Hospitality
International Institute Training Careers
Salwan Public School