HARMAN SINGH MAAN

Key Responsibilities:

Training & Transition:

• Participate in structured training programs on HR processes, tools (HCM, ServiceNow), and client-specific systems.
• Support smooth process transitions from client teams to internal operations.
• Learn and assist in developing transition documents, SOPs, and training content.

Process Management & Streamlining:

• Engage in end-to-end HR process activities including onboarding, timekeeping, documentation, and data management.
• Identify and recommend improvements in existing workflows through business process reengineering (BPR).
• Work closely with Quality teams to ensure process adherence and continuous enhancement.

Case Management & Tools Usage:

• Manage HR service requests via ticketing tools such as ServiceNow and other case management systems.
• Ensure timely resolution, triaging, and escalation of employee queries and incidents.
• Maintain high levels of customer satisfaction through quality service delivery.

Collaboration & Stakeholder Engagement:

• Coordinate with cross-functional teams including Payroll, HR Operations, IT, and Governance.
• Assist with the onboarding process, ensuring timely document collection, system updates, and compliance checks.
• Liaise with clients and internal teams on ad-hoc requests and project deliverables.

Reporting & Analytics:

• Generate and analyze operational and service performance reports on a weekly, monthly, and annual basis.
• Contribute to dashboards and reporting frameworks for governance and leadership reviews.

Automation & Improvement:

• Support automation initiatives using macros, scripts, and low-code/no-code platforms.
• Participate in lean and six sigma-based improvement efforts.
• Assist in evaluating emerging tools and technologies for potential implementation.

Governance & Compliance:

• Ensure compliance with client-specific SLAs, internal controls, and audit requirements.
• Support documentation for risk assessments, audits, and process reviews.
• Handle annual data refreshes, compliance updates, and policy rollouts.

Team Development & Knowledge Management:

• Contribute to team training sessions, knowledge-sharing forums, and refresher modules.
• Help maintain and update training decks, process maps, and SOP repositories.
• Shadow senior team members and gradually take ownership of specific workstreams.
• Delivered end-to-end HR process support including onboarding, data updates, timekeeping, and documentation.
• Facilitated HR data integrity in HRIS systems by processing lifecycle events with 99.8% accuracy.
• Assisted in internal audits and compliance reporting by generating weekly dashboards and data logs.
• Created and maintained knowledge bases, training content, and refresher decks for team use.
• Improved management skills by participating in rigorous training programs and workshops.

Training & Transition:

• Participate in structured training programs on HR processes, tools (HCM, ServiceNow), and client-specific systems.
• Support smooth process transitions from client teams to internal operations.
• Learn and assist in developing transition documents, SOPs, and training content.

Process Management & Streamlining:

• Engage in end-to-end HR process activities including onboarding, timekeeping, documentation, and data management.
• Identify and recommend improvements in existing workflows through business process reengineering (BPR).
• Work closely with Quality teams to ensure process adherence and continuous enhancement.

Case Management & Tools Usage:

• Manage HR service requests via ticketing tools such as ServiceNow and other case management systems.
• Ensure timely resolution, triaging, and escalation of employee queries and incidents.
• Maintain high levels of customer satisfaction through quality service delivery.

Collaboration & Stakeholder Engagement:

• Coordinate with cross-functional teams including Payroll, HR Operations, IT, Recruitment, Technology and Governance.
• Assist with the onboarding process, ensuring timely document collection, system updates, and compliance checks.
• Liaise with clients and internal teams on ad-hoc requests and project deliverables.

Reporting & Analytics:

• Generate and analyze operational and service performance reports on a weekly, monthly, and annual basis.
• Contribute to dashboards and reporting frameworks for governance and leadership reviews.

Automation & Improvement:

• Support automation initiatives working closely with Automation Technical Teams for process improvements.
• Participate in lean and six sigma-based improvement efforts.
• Assist in evaluating emerging tools and technologies for potential implementation.

Governance & Compliance:

• Ensure compliance with client-specific SLAs, internal controls, and audit requirements.
• Support documentation for risk assessments, audits, and process reviews.

Team Development & Knowledge Management:

• Contribute to team training sessions, knowledge-sharing forums, and refresher modules.
• Help maintain and update training decks, process maps, and SOP repositories.
• Shadow senior team members and gradually take ownership of specific workstreams.

• Led the onboarding of new clients, ensuring structured documentation and induction for HR setup.
• Acted as liaison between clients and internal consulting teams, coordinating governance meetings and stakeholder updates.
• Supported development of tailored HR solutions based on client business needs and compliance frameworks.
• Drafted executive-level reports, client proposals, pitch decks, and operational status trackers.
• Contributed to strategy planning and helped present business cases for process improvements and automation.
• Advised clients on planning, resource alignment, and SLAs during transition phases.
• Evaluated market trends and competitor analysis, informing strategic decision-making for clients.
• Monitored engagement health by managing trackers, SLAs, and issue resolution reports across 5+ client accounts.

HR Operations & Service Delivery:

• Support day-to-day employee lifecycle transactions (e.g., onboarding, transfers, offboarding, data updates).
• Ensure HR records, systems, and documents are accurate and compliant with internal policies and regulations.
• Maintain HR data integrity across HCM systems and shared service platforms.

HR Systems & Tools:

• Operate and update data in HRIS/HCM platforms ( PeopleSoft, Workday, PEGA).
• Use service ticketing tools to manage and resolve employee queries and HR service requests.
• Track and monitor SLAs, ensuring timely service delivery and issue resolution.

Reporting & Analytics:

• Working on data fall outs during tool transition and maintaining records in two systems. Support audits, compliance reviews, and data validation processes.
• Working closely with Technology Team and monitoring data trends transited via automated programs.
• Provide actionable insights through data analysis to drive operational excellence.

Process Improvement & Documentation:

• Participate in process reviews and recommend improvements for efficiency and accuracy.
• Maintain and update Standard Operating Procedures (SOPs) and knowledge base documentation.

Employee Support & Communication:

• Act as the first point of contact for employees on HR-related inquiries.
• Provide guidance on HR policies, benefits, and system navigation.
• Escalate complex cases to the appropriate team while ensuring timely closure.

Cross-functional Collaboration:

• Collaborate with HR business partners, payroll, IT, compliance, and regional shared service teams.
• Support projects related to HR transformation, technology upgrades, and change management.