Harmeet Kalra
Ambala,HR
Summary
Dynamic Branch Manager at Government Bank with a proven track record in revenue generation and client relationship management. Expert in operations management and team supervision, consistently exceeding performance goals. Enhanced customer satisfaction through effective conflict resolution and training initiatives, while pioneering mobile banking services to expand client access.
Overview
17
17
years of professional experience
Work History
Branch Manager
Government Bank
08.2013 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Examined customer loan applications for loan approvals and denials.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Pioneered adoption of mobile banking services, expanding customer access and convenience.
Clerk
Government Bank
05.2013 - 07.2013
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Guest Lecturer
Govt.Polytechnic Ambala City
08.2008 - 04.2013
- Prepared and delivered lectures to electronic students on electrical engineering topics.
- Delivered large group lectures to 60 to 80 electronic sciences students.
- Enhanced student understanding by incorporating real-world examples and case studies into lectures.
- Contributed positively to departmental goals by consistently delivering high-quality instruction that met or exceeded expectations for student outcomes.
- Evaluated student performance through exams and assignments, providing constructive feedback for improvement.
- Sharpened students' learning by focusing on selected core concepts and skills.
- Offered additional support to students in need through office hours and one-on-one consultations, helping them overcome academic obstacles.
- Served as a role model for professionalism and intellectual curiosity, inspiring students to pursue their passions and achieve their full potential.
Education
Bachelor of Science - Electrical Engineering
MMEC
Mullana08-2008
Skills
- Strong team-builder
- Team player
- Excellent time management skills
- Financial services
- Customer service
- Verbal/written communication
- Attention to detail
- Branch operations management
- Excellent work ethic
- Decision-making
- Client relationship management
- Knowledge of equifax application engine
- Client acquisition
- Banking
- Operations management
- Customer relationships
- Team supervision
- Documentation
- Relationship building
- Goals and performance
- Training and development
- Loan documentation
- Loans
- Staff management
- Business development expertise
- Conflict resolution
- Sales management
- Project management
- Resourceful nature
- Financial advising
- Revenue generation
- Risk analysis
Timeline
Branch Manager
Government Bank
08.2013 - Current
Clerk
Government Bank
05.2013 - 07.2013
Guest Lecturer
Govt.Polytechnic Ambala City
08.2008 - 04.2013
Bachelor of Science - Electrical Engineering
MMEC
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