

Dynamic General Manager with a proven track record at Habbana Resort, excelling in process optimization and customer relationship management. Expert in enhancing guest experiences and driving revenue growth through effective leadership and team building. Committed to quality management and performance improvement, fostering a culture of excellence across all hotel departments.
Customer-oriented General Manager with 12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
To maintain general coordination among all hotel departments, such as Front Office, Housekeeping, Food & Beverages, and Engineering.
To check the quality of service provided to guests and resolve their complaints, ensuring an excellent experience for them.
Managing the hotel budget, monitoring expenses, and formulating strategies to increase revenue.
Process optimization
Customer relationship management
Team leadership
Project management
Staff supervision
Team building
Performance improvement
Operations oversight
Customer retention
Business development
Leadership and team building
Quality management
Effective leader