Harminder Singh

Sales and Marketing:

Running sales & marketing operations, increasing sales growth and driving sales initiatives in order to achieve business goals Identifying prospective clients, generating business from the existing clientele, thereby achieving the business targets

Business Development:

Conducting competitor analysis & competency mapping for keeping abreast of market trends and competitor moves to achieve market share Identifying & developing new streams for revenue growth and maintaining relationships with customers to achieve repeat business

Customer Success Management:

Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms Attending to clients' complaints and undertaking steps for effectively resolving them Interacting with the customers to gather their feedback regarding the product satisfaction Also, pushing them for the up sale of the solutions & cross sale solution

Channel & Distribution Management:

Recognizing & establishing financially strong and reliable channel partners for deeper market penetration; providing Product demo & direction for ensuring quality performance & generating business from them

Team Management:

Directing team members for cross selling of product like School management software, Learning management software, Hands on activity kits and LABS (Math Lab, Science Lab, Robotic Labs & English Language Lab), Curriculum solutions, Assessments across all locations of MP Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members Handling attrition rate in the discipline manner within the territory and increasing the team size as well

Sales Training:

Was regularly providing the product training to the team members during training and review session and updating the team with new solution and features

Sales funnel management:

Having regular review with team members to identify different sales prospect and pipeline Guiding the team to filter the closure cases and helping them for the deal closing