Harminder Singh
Jalandhar
Summary
An experienced Banquet Field Manager with a passion for providing excellent customer service. Skilled in memorizing menu offerings, restaurant promotions and specials, as well as following food safety regulations. Committed to delivering an exceptional dining experience for guests with a friendly and engaging attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Banquet Field Manager
Wonderland Farms
Jalandhar
08.2021 - Current
- Followed hygienic food and beverage handling procedures to comply with state food safety regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Memorized menu offerings, restaurant promotions and specials.
- Offered professional, friendly and engaging service.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Reduced employee turnover by fostering a positive work environment that encouraged growth opportunities and open communication.
Store Manager
Wonderland Theme Park
Jalandhar
09.2020 - 08.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Cashier
Wonderland Theme Park
Jalandhar
06.2018 - 09.2019
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Greeted customers and ascertained what each customer wanted and needed.
- Described product to customers and accurately explained details and care of merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Computer Skill
Self Learning06-2019
MGS Senior Secondary School
Jalandhar,India01-2018
Skills
- Field Management
- Guest Handling
- Field Operations
- Inventory Specialist
- Cash handling expert
- Microsoft Office
- Computer Skills
- Time management skills
- Multi-tasking ability
- Friendly demeanor
- Cost Control
Affiliations
- Good In Computer Hardware
- Self Learner
Accomplishments
- Wonderland Farms New Year Event
- Wonderland Farms Holi event
- 3 year Event Manager
Languages
Punjabi
First Language
Hindi
Advanced (C1)
C1
English
Intermediate (B1)
B1
Timeline
Banquet Field Manager
Wonderland Farms
08.2021 - Current
Store Manager
Wonderland Theme Park
09.2020 - 08.2021
Cashier
Wonderland Theme Park
06.2018 - 09.2019
Computer Skill
MGS Senior Secondary School
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