Harmonie Rivera
Noblesville
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. I am currently pursuing a service advisor position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Ed Martin Toyota
02.2025 - Current
- Assist customers with service needs and repair concerns.
- Create and manage service orders with accurate documentation.
- Coordinate with technicians and explain repair recommendations.
- Provide high-level customer service in a fast-paced dealership.
Manager
Chick-fil-A
03.2022 - 02.2024
- Supervised daily operations and supported a high-volume team.
- Trained new employees and maintained service quality standards.
- Assisted with scheduling, inventory, and workflow organization.
- Managed customer concerns, cash reconciliation, and closing procedures.
Dog Handler (Part-Time)
Speedway Animal Rescue
09.2020 - 01.2022
- Provided daily animal care, enrichment, feeding, and walking.
- Maintained clean, safe kennel environments with proper sanitation.
- Assisted adopters during events and meet-and-greets.
- Reported animal health and behavior observations.
Education
High School Diploma -
Franklin Central High School
Indianapolis, INSkills
- Client interaction & communication
- Vehicle diagnostics
- Team coordination
- Effective communication
- Time management
- Warranty claims process management
- Excellent communication
- Multitasking and organization
Certification
DRIVERS LICSENCE
Timeline
Service Advisor
Ed Martin Toyota
02.2025 - Current
Manager
Chick-fil-A
03.2022 - 02.2024
Dog Handler (Part-Time)
Speedway Animal Rescue
09.2020 - 01.2022
High School Diploma -
Franklin Central High School