Harmony Fetters
Ossian
Summary
Retail management professional prepared to lead and optimize district operations. Known for enhancing store performance and elevating customer experiences. Builds cohesive teams that adapt to changing market conditions and deliver results.
Professional with robust background in retail management, equipped to drive operational success and team performance. Skilled in inventory control, sales analysis, and staff training, ensuring consistent achievement of organizational goals. Known for fostering collaborative environments and adapting to evolving business needs. Strong leadership and strategic planning abilities, valued for reliability and results-oriented approach.
Overview
19
19
years of professional experience
Work History
Retail District Manager
Dollar General
03.2023 - Current
- Streamlined operational processes, increasing efficiency across multiple locations.
- Established a culture of continuous improvement, encouraging innovation and growth within the district.
- Analyzed market trends to make informed decisions about product assortment changes in alignment with customer demand patterns.
- Developed strong communication channels between corporate office and individual stores within the district to promote company-wide initiatives effectively.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Implemented visual merchandising standards, creating a visually appealing shopping environment for customers.
- Increased overall store sales by implementing effective sales strategies and staff training programs.
Store Manager
Dollar General
03.2021 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Assistant Store Manager
Dollar General
09.2020 - 03.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Department Manager
Walmart
07.2006 - 10.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
High School Diploma -
Snider High School
Fort Wayne, IN06-2005
Skills
- Store operations
- Technology proficiency
- Brand promotion
- Profit maximization
- Customer service
- Cash management
- Leadership development
- Staff management
- Complaint resolution
- Operations oversight
- Process improvements
- Budget planning
Timeline
Retail District Manager
Dollar General
03.2023 - Current
Store Manager
Dollar General
03.2021 - 03.2023
Assistant Store Manager
Dollar General
09.2020 - 03.2021
Department Manager
Walmart
07.2006 - 10.2020
High School Diploma -
Snider High School
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse