Harom Thakur
Jaipur
Summary
Trainer with a proven track record at Teleperformance, where I trained over 50 batches, significantly enhancing new hire performance and training effectiveness. Expert in Training Needs Analysis,I excel in utilizing Microsoft Excel for data-driven decisions. Skilled in feedback and coaching, I consistently prioritize impactful learning experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trainer
Teleperformance
Jaipur
08.2022 - Current
Trained over 50 batches with an impressive record in throughput, customer satisfaction.
Delivered new hire and upskill training batches.
Implemented performance management strategies to enhance the effectiveness of training initiatives.
Maintained accurate training records and reports, ensuring data-driven decision-making.
Recommended changes or improvements in existing training processes, as needed.
Customer Care Executive
Teleperformance
Jaipur
02.2019 - 07.2022
Managed email, chat, and voice contacts, delivering high-quality customer interactions with a tailored approach.
Prioritized customer experience while addressing inquiries and resolving issues.
Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Vinoba Bhave University
Hazari Bagh03-2008
General Education
Sodepur Colliery High School
Chinakuri03-2004
Skills
- Training Needs Analysis
- Presentations and facilitation
- Feedback and coaching
- Microsoft Excel
- Microsoft PowerPoint presentation
- Microsoft Word
- Planning and coordination
- New hire training
- Learning Management System
Affiliations
- Gymnasium
- Fitness
- Chess
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Proficient (C2)
C2
Accomplishments
- Best Trainer for consecutive months
- Extra mile award for Best Agent
Certification
- JUMP Certification from Teleperformance
- Trainer Development Program Certified from Amazon
Timeline
Trainer
Teleperformance
08.2022 - Current
Customer Care Executive
Teleperformance
02.2019 - 07.2022
High School Diploma -
Vinoba Bhave University
General Education
Sodepur Colliery High School
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