HAROON PUDIYATH ALI

Key Accountabilities:
1. Create an understanding experience for everyone who interfaces with the company through the centre and enhance the company's reputation.
2. Mange the day to day operations of the outlet experience and training centre.
3. Ensure the experience centre is a best-in-class facility and has all the tools to tell both the functional and aesthetic story of available products and solutions.
4. Manage the training, residential and commercial experience centre calendar, coordinate customer visits, lead special events for the centre, tracking results in .
5. Act as the company experience ambassador for all visitors to the centre, providing tours to show, tell and sell solutions and how they help the lives of customers.
6. Provide tours for VIPs and special guests of the leadership team.
7. Oversee facility upgrades and enhancements to keep the experience centre current with the latest product innovations.
8. Work closely with the local salesforce to follow up on new project opportunities that have been generated by the centre.
9. Work closely with the leaders of all the centres sales and marketing teams to implement a standardized process for capturing and reporting on the impact the centres have on the market and business.
10. Coordinate with public relations and social media teams to leverage marketing and event activity to build brand awareness and generate new sales opportunities.

11. Substantial experience in event planning and /or showroom management.
12. Proven track record in marketing communications and or/sales role in a retail and/or showroom environment.
13.Highly organized and detail oriented with a demonstrated ability to successfully juggle multiple projects.
14. Public speaking and/or event coordination experience.
15. Excellent presentation skills with the ability to quickly learn and communicate technical knowledge.
16. Detail orientation with excellent verbal and written communication skills.

• Recognized, documented and advised on removal of hazards.
• Verified monthly practice of fire drills for every work shift.
• Implemented safety training and traffic safety instructional courses which bolstered improvements in safety culture across personnel groups.
• Conducted safety audits and investigated plant quality issues.
• Developed safety training procedures and authored manuals for distribution to staff members.
• Inspected worksites, practices and gear for compliance with established safety standards.
• Identified and eliminated potential safety code deficits and addressed adequacy of fire exits, stairways, aisle spaces and sprinkler systems through annual inspections.
• Provided assistance in managing health and safety programs aligned with industry standards.

• Adhered to social distancing protocols and wore mask or face shield.
• Maintained energy and enthusiasm in fast-paced environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Participated in team-building activities to enhance working relationships.
• Increased customer satisfaction by resolving issues.
• Received and processed stock into inventory management system.
• Delivered services to customer locations within specific timeframes.
• Conducted research, gathered information from multiple sources and presented results.
• Created plans and communicated deadlines to complete projects on time.
• Collaborated with team members to achieve target results.
• Exceeded goals through effective task prioritization and great work ethic.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Maintained excellent attendance record, consistently arriving to work on time.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Improved operations through consistent hard work and dedication.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Resolved problems, improved operations and provided exceptional service.