Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Languages
Timeline
Generic
HARPREET

HARPREET

FARIDABAD

Summary

Results-driven and dedicated professional with a proven track record of delivering high-quality outcomes. Known for strong communication and collaboration skills that drive team success and align with organizational goals. Committed to providing exceptional service and pursuing continuous professional development. Passionate about brand positioning, market research, and enhancing customer engagement to support business growth and long-term value.

Overview

8
8
years of professional experience

Work History

Delight Associate

Zomato
Gurgaon
09.2024 - Current
  • Provided customer support by resolving queries and ensuring customer satisfaction through chat and email channels.
  • Assisted in the development and improvement of Zia (AI assistant) by contributing insights from customer interactions.
  • Collaborated with team members to collectively drive performance and meet support goals.
  • I took part in identifying inefficiencies and suggesting process improvements to enhance overall customer experience and operational efficiency.
  • Actively contributed to creating better customer experiences through continuous feedback and optimization strategies.
  • Acted as the Team Leader’s second point of contact (Plus One) during their absence, taking responsibility for team coordination, performance tracking, and ensuring smooth daily operations.
  • Supported in driving team performance by motivating team members, resolving escalations, and assisting with task delegation to maintain productivity and service quality.

Teacher

Home tuitions
Faridabad
01.2017 - 12.2022
  • Provided academic tuition to students, focusing on improving their performance through personalized guidance, consistent mentoring, and a results-oriented approach.

Education

B.COM(HONS) -

Delhi University
06.2025

10th and 12th -

GBN SENIOR SECONDARY SCHOOL
FARIDABAD

Skills

  • Microsoft Word proficiency
  • Attention to detail
  • Communication skills
  • Verbal and written communication
  • Motivation and initiative
  • Customer service orientation
  • Team collaboration
  • Leadership abilities
  • Collaborative teamwork
  • Customer interaction
  • Oral communication
  • Creative problem solving
  • Decision-making skills
  • Interpersonal skills

Hobbies and Interests

Dancing

Languages

  • English
  • Hindi

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Delight Associate

Zomato
09.2024 - Current

Teacher

Home tuitions
01.2017 - 12.2022

B.COM(HONS) -

Delhi University

10th and 12th -

GBN SENIOR SECONDARY SCHOOL

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HARPREET