Harpreet Duggal
Noida
Summary
Dynamic Head of Learning & Development with 20+ years of progressive experience in organizational capability building, leadership development, and training strategy. Adept at aligning learning initiatives with business goals, driving cultural transformation, and improving workforce performance. Recognized for creating impactful training frameworks, leading high-performing teams, and delivering measurable business outcomes across industries.
Overview
26
26
years of professional experience
Work History
Head of Learning & Development
Fabindia Limited
01.2025 - Current
- Spearheading the organization-wide L&D strategy, reporting directly to senior leadership.
- Leading the design and implementation of capability-building frameworks for managers and frontline teams.
- Driving leadership development initiatives to strengthen succession planning and employee engagement.
- Overseeing a team of L&D professionals to deliver high-impact training programs across business functions.
- Establishing metrics to measure training ROI and ensuring alignment with organizational growth objectives.
- Building Trainers capability through Train-the-trainer programs.
- Aligning vendors with Fabindia's capability-building priorities.
Senior Manager - Learning & Development
Fabindia Limited
12.2022 - 12.2024
- Identified support requirements, projects, and deliverables with stakeholders to strengthen organizational learning.
- Developed departmental training curriculum and ensured timely rollout across business units.
- Conducted periodic performance coaching analysis to drive process improvements and improve audit scores.
- Partnered with senior leaders to align training programs with organizational objectives.
- Evaluated and reported on training effectiveness to leadership.
Executive Assistant to Vice Chairman & Managing Director
Fabindia Limited
11.2015 - 12.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Designed and implemented departmental training programs to strengthen employee skillsets.
- Conducted performance coaching interventions to address gaps and enhance capability.
- Supported executive leadership with board coordination, agenda management, and corporate communication.
Executive Assistant to MD & CEO
Luxor Writing Instruments
11.2012 - 11.2015
- Coordinated YFLO/FICCI events and developed executive speeches, including learning-focused programs.
- Designed training-linked processes for customer grievance management.
- Managed PR and media coordination while ensuring seamless executive-level support.
Process & Quality Management
Genpact
07.2011 - 09.2012
- Managed service-level compliance and escalations with learning inputs for client teams.
- Delivered process improvement insights for leadership, improving training interventions.
Training & Quality Manager
Bharti Airtel Ltd
11.2004 - 07.2011
- Conducted TNI, created development plans, and monitored training effectiveness.
- Designed monthly training calendars and measured ROI through ICE & CSMM scores.
- Partnered with strategic partners to drive training quality compliance.
Client & Training Support
Wipro BPO
01.2003 - 01.2004
- Delivered customer satisfaction workshops for employees.
- Supported Microsoft training-related replacement and stock management.
Client & Training Support
Infovision Group
01.2000 - 01.2003
- Conducted workshops on customer satisfaction for Microsoft support projects.
- Managed client relationships and ensured closure of sales leads through training inputs.
Education
Certificate Course in French -
Alliance Française New Delhi
01.1999
Certificate Course in Dangerous Goods Regulations -
Air India
01.1999
Diploma in Export Management -
FTDC New Delhi
01.1998
Bachelor of Commerce -
Ch. Charan Singh University
01.1997
Skills
- Learning strategy and organizational development
- Training needs analysis and curriculum design
- Leadership development and performance coaching
- Talent development and succession planning
- Instructional design and program delivery
- Stakeholder collaboration and change management
- Training effectiveness measurement and ROI
- Calendar management
- Leadership coordination
- Event planning and management
- Project management
Accomplishments
- Promoted to Head of L&D (2025) at Fabindia for driving organizational learning transformation.
- Improved mystery audit scores through targeted coaching and training interventions.
- Passed Worldwide Essay Competition by United Schools International (1995).
- Received Award of Excellence twice in Microsoft Connect.
Personal Information
Date of Birth: 07/31/77
Languages
- English
- Hindi
- Punjabi
Websites
Languages
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Punjabi
Native
Native
Timeline
Head of Learning & Development
Fabindia Limited
01.2025 - Current
Senior Manager - Learning & Development
Fabindia Limited
12.2022 - 12.2024
Executive Assistant to Vice Chairman & Managing Director
Fabindia Limited
11.2015 - 12.2022
Executive Assistant to MD & CEO
Luxor Writing Instruments
11.2012 - 11.2015
Process & Quality Management
Genpact
07.2011 - 09.2012
Training & Quality Manager
Bharti Airtel Ltd
11.2004 - 07.2011
Client & Training Support
Wipro BPO
01.2003 - 01.2004
Client & Training Support
Infovision Group
01.2000 - 01.2003
Certificate Course in French -
Alliance Française New Delhi
Certificate Course in Dangerous Goods Regulations -
Air India
Diploma in Export Management -
FTDC New Delhi
Bachelor of Commerce -
Ch. Charan Singh University